聖瑪麗品質飯店(Quality Inn St. Mary's)

Just a place to sleep, pretty average

The heater vibrated and made noise. The bathroom light was burnt out. It was brought to hotels attention and they did not fix it. Clock didn’t work, shower rod was coming out of wall, so it wouldn’t not close completely, freezer was frosted over and not usable. Breakfast was suppose to be 7-10 and didn’t start till 10. Juice machine was warm, not cold. Sheets were stained. Upon check in there was a guy sleeping on the couch in the entry way.

My initial reaction to this property was positive. The room was spacious and clean. But while getting ready for bed, I discovered a lone bed bug crawling across one of my pillows. I caught and killed it and began inspecting the room for more. I didn't find any, but on the grounds that where there is one, there are more, I reported it to the on-duty manager and requested a refund, I was offered another room in the hotel, but I wasn't comfortable staying in the facility. I was offered a refund on the remaining nights on my reservation, but not on the first night. I guess I need to take that up with ******* or the Hotel chain.

Breakfast was warm orange juice no wall fed floppy half cooked bacon rubbery eggs. The room had two desk lamps that had 4 burned out bulbs between them. The corner above the shower had mildew growing. Absolutely will not stay at this establishment again on a trip.

The property was clean and the staff were very friendly. The breakfast wasn't great as there weren't many options and they only had skim milk out. Late check out would have been great for our situation but they said they don't offer it. Overall it was a great stay for the money.

A simple one word review would be “neglected”. In prior years, the staff and conditions were stellar. This last time, the property was in a state of neglect, with broken outside door locks, flickering lights and broken fixtures inside the room and out, broken and chirping fire alarms. The best example I can give is at breakfast there was a hot waffle iron, syrup at the ready, but no batter available, not even in the back. The juice machine was on, but only dispensed water. So many guests came through hopeful, to leave with disappointment. Such was my stay.

Bathroom light dodnt work, drinks at breakfast were warm, not sure if orange juice is supposed to be warm.

This property is somewhat dated and probably in need of an upgrade. However, the beds were very comfortable. There was a lot of foot traffic outside of our room due to where it was located making it extremely noisy. The breakfast area was actually right outside our door, so there’s no sleeping in in the morning. And breakfast was a bit skimpy. Not a lot of choices and of the choices there was only a few of each item.

Very Poor breakfast service, booked 2 rooms, but couldn't get them side by side, room was not refreshed for the second night of our stay