聖路易斯威斯汀飯店

聖路易斯威斯汀飯店的評論

聖路易斯威斯汀飯店

811 Spruce Street, 聖路易斯, 美國查看飯店詳情
聖路易斯威斯汀飯店
聖路易斯威斯汀飯店聖路易斯威斯汀飯店聖路易斯威斯汀飯店
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聖路易斯威斯汀飯店 評論-真實旅客評語

4/5
很好
103 則評論
驗證過的評論
位置4.0
設施3.9
服務3.8
衛生程度4.0
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所有評論(103)
好評(86)
負評(17)
susanccliu
兩張大床房(可使用俱樂部酒廊)
入住於 2024 年 3 月
家庭出遊
1 則評論
2.0/5
發布於 2024 年 3 月 15 日
職員服務態度很差。我們check out後,從行用卡裡收了我們兩筆金額,沒有給到帳單明細不說,打電話去問,說要查了再回覆我們,過了三四天,沒人回覆。好不容易找到人,告訴我們其中一筆是餐廳的費用。我說我們根本沒去餐廳,竟然叫我們自己跟餐廳經理說。費用是Westin 收的,餐廳是Westin的,有問題叫我自己和他們的餐廳經理談,簡直閃避責任、不可理喻。 另外,飯店設備非常老舊。
Yangyang8805
兩張大床房(可使用俱樂部酒廊)
入住於 2023 年 8 月
家庭出遊
10 則評論
2.7/5
發布於 2023 年 8 月 12 日
住過服務最差的威斯汀品牌酒店,沒有之一。居然扣費兩次房費,房間裏沒有掛衣服的衣櫥,訂了兩天含早房間,衹給了一天早餐……
訪客用戶
豪華兩張大床房
入住於 2021 年 8 月
朋友出遊
1 則評論
4.2/5
很好
發布於 2021 年 9 月 3 日
乾淨漂亮,沒有游泳池,但無論如何都超級有趣 也許人員不足,但仍然是一個非常好的地方會再次預訂
原文以 Google 翻譯
Verified traveler
入住於 2023 年 12 月
其他
1.0/5
發布於 2023 年 12 月 22 日
I can't believe this is a Westin. Having stayed in Westins across the globe the St. Louis hotel bearing the name shows little resemblance when it comes to service, client satisfaction or managerial ability. This hotel defended their decision to schedule loud hallway carpet cleaning during the evening and nigh hours creating a loud, disruptive environment that the desk clerk and night manager refused to correct. When asked they rudely and begrudgingly changed my room (a further inconvenience). Upon checkout, the clerk was unable to print an invoice. The valet was nowhere to be seen at 6pm. It's appalling and unacceptable.
翻譯
Loryn
入住於 2023 年 11 月
夫妻/情侶出遊
2.0/5
發布於 2023 年 11 月 13 日
Many issues with what it says on the website and what actually is reality here. It’s too bad all the staff seems to be ticked off to work here, too new to actually be knowledgeable about anything or smells suspicious. Generous size of room but bathroom especially was very grimy, room has no sound proofing from the busy street outside or a way to add white noise to mute it somewhat. Don’t believe anything the website says about the dining offerings as none of them applied when we just stayed.
翻譯
Morgan
入住於 2023 年 11 月
夫妻/情侶出遊
1.0/5
發布於 2023 年 11 月 8 日
Nice property but never again will I stay here. They allowed someone to charge all their purchases from the bar to our room and I was charged $278 to the card I left on file for incidentals. Called the hotel and was told I had to wait for a manager to call me back. Never received a call back.
翻譯
Sally
入住於 2023 年 11 月
其他
4.0/5
很好
發布於 2023 年 11 月 20 日
Only complaints, no t tissues in bathroom, no cups or glasses except paper coffee cups and only decaf coffee in room Otherwise really like hotel. Would stay again
翻譯
Ryan
入住於 2023 年 11 月
其他
4.0/5
很好
發布於 2023 年 11 月 20 日
Great hotel, awesome staff, convenient location…..but the water pressure in the shower is awful, barely a trickle coming out. 4/5 stars because of that.
翻譯
Tracy
入住於 2024 年 3 月
其他
5.0/5
超棒
發布於 2024 年 3 月 12 日
Had a great time. Easy walk to a lot of great sights, restaurants, and bars. Stadium and arch are right there. Hotel bar had nice cold beer and sports on all day.
翻譯
Michael
入住於 2024 年 2 月
家庭出遊
5.0/5
超棒
發布於 2024 年 2 月 21 日
Excellent hotel in a renovated warehouse directly next door to Busch stadium. It was an easy walk to the Enterprise center from the hotel as well. The room was awesome with a very high ceiling and felt very spacious and clean. Loved everything about this hotel!
翻譯
Amanda
入住於 2024 年 2 月
其他
2.0/5
發布於 2024 年 2 月 20 日
So we weren’t informed when we arrived that their Ac/heating system had blown out. Would’ve been kind to inform people and also not to hide an issue. The room was lovely. Was supposed to have a view of ballpark, but did not. No big deal. There weren’t many amenities that almost all Westins have like shower caps, tissues, or lotion. All have to be requested and I was told they were short staffed and out of most things due to a volleyball tournament that the city was hosting. Ok—so you’re saying you’re not prepared for this, though you should be stocked for each room? I’m confused. The first night our room was about 78 degrees and we woke hoping for a new room. 1 room was available but drawers were open, cushions were lifted and it wasn’t clean. We said no thank you. Also our room had two blown out lights, meaning the rooms aren’t inspected for damages or repairs. I made a request and it was fixed. The maintainance worker was kind and had come at 9:30am and we were still sleeping so he said he would come back at 12. Later he said he couldn’t come in because hotel policy says if you hand the do not disturb sign they can’t come in. Fair. Yet, housekeeping had made our beds and changed towels. So not sure about that. Day 2 we had to switch hotels because the heat was so extreme in our room. Westin paid for it, but honestly, it was me doing a lot of complaining/being annoying to get help. The location is great, but if anyone books there, ask ahead about any ac/heating issues.
翻譯
Tie Kun
入住於 2024 年 1 月
商務出差
3.0/5
發布於 2024 年 1 月 17 日
I don't like they charge the packing for 40 dollars to the guest. White outside only 30.
翻譯
Jalayna
入住於 2023 年 11 月
夫妻/情侶出遊
4.0/5
很好
發布於 2023 年 11 月 7 日
The check-in process was lengthy due to a system shut-down, but staff was kind and issued a drink waiver for those who had to wait. Beautiful view of Busch Stadium!
翻譯
bert
入住於 2023 年 11 月
其他
1.0/5
發布於 2023 年 11 月 5 日
System was down. Staff did their best. Not their fault. But....even after the wait for the system, the room wasnt ready. Thats not the systems fault. Definitely staff issue at that point.
翻譯
Shannon
入住於 2023 年 11 月
家庭出遊
3.0/5
發布於 2023 年 11 月 4 日
Checkin was a disaster. Took over a hour. Made us late for the concert. Then we had to wait another 25 minutes because the room wasn’t clean yet. It looked great when we finally got up there. Valet parking was great. For the most part the stay was fantastic. Checking in was a disaster.
翻譯