卡普費拉大飯店（四季集團旗下飯店）

A lovely gem in the quieter part of French Riviera. The accommodation and amenities were great paired with top notch service by their staff, who were very helpful and attentive throughout our stay.

Feels like a fairly standard Four Seasons that would charge around $500-800 per night, but our room was $4800 - insane and not worth it at all. Don’t stay here - just skip this area and go to St Tropez instead, which has much better luxury hotels at (surprisingly) lower prices. So many issues. The pool area feels like a crowded resort since there’s nothing else to do on the property and only one pool - not the serene elegance you expect from a very expensive luxury hotel. A lot of kids screaming, feels like Disneyland. The pool is saltwater which is weird - every other luxury hotel I stayed at on the riviera has been a freshwater pool. And it is 29 degrees so doesn’t cool you down in the heat, needs to be a few degrees cooler. If I wanted salt water, I’d go in the ocean. Due to the weird layout of the hotel, the pool is very low next to the ocean, so you don’t have a good view of anything while lounging. There’s a funicular to take you up and down to the pool from the hotel, but it was BROKEN a few days before we arrived according to the staff. So you’ll have a 10 minute uphill hike back to the hotel to get sweaty after your pool time. I imagine this walk is prohibitive to old people, small children, or wheelchairs. The restaurant at the pool was shockingly average - tasted like you’d expect at an average cafe on the street in a town like Nice, not a fancy hotel. And the prices were ridiculous - $180 for lobster pasta and $85 for jumbo shrimp - neither of which tasted above average. I don’t really understand how this restaurant isn’t higher quality given that the pool is basically the only attraction at the hotel. We had lunch each day last week at the pool at La Reserve in St Tropez and it was an experience every time, incredibly delicious. This four seasons pool restaurant was just average and disappointing. I think the hotel must have a problem with people hiking the coastal trail coming up to use the pool without permission. We were accosted by 4 different staff demanding to know our room number and name (first and last). Felt very weird and uncomfortable and made me worried about leaving my cellphone on my pool chair while swimming if the staff was that concerned about strangers wandering around. The worst violation for me was that our room was not ready until 4pm. Check-in time is 3pm, and I booked thru Chase, so we should have had early check-in at 2pm or even 1pm. Instead, our room was delivered an hour late. At $4800 per night, we are paying $200 per hour (more really with a 3pm check in and noon check-out). If the hotel cannot deliver the room at the agreed time, it should repay the guest proportionally. Basically having the room ready for check-in time is the only actual responsibility of a hotel if you think about it - that is their most fundamental contractual obligation to the customer. Can they just deliver the room at 6pm if they feel like it? 9pm? No, of course not - there is a red line at the stated check-in time. These

Ayant séjourné au Grand Hôtel en juillet dernier, notre expérience a été mitigée. Si la vue et le bâtiment historique, restent mythiques, nous avons été déçu par le service, la chambre et les prestations, compte tenu des tarifs pratiqués. Chambre… petite et très chère. La propreté n'est pas mise à mal, mais rapport dimensions/tarifs (à la vue d'autres établissements), c'est hors de prix. Petit déjeuner buffet : Du choix, mais le fait de le proposer à l'extérieur, attire beaucoup d'abeilles. Malheureusement, j'y suis allergique et cela m'a beaucoup dérangé. je n'étais d'ailleurs pas la seule cliente à qui cela ne convenait pas. la serveuse était très serviable par contre. Dîner à la Véranda le 1er soir : moyen et encore très cher pour la prestation proposée. Personnel gentil, mais manque d'expérience. Dîner au Cap le 2ème soir : si la qualité avait été au rendez vous, je ne parlerais pas des tarifs, mais là, nous avons été déçus par les mets proposés, compte tenu des prix pratiqués. Poisson trop cuit pour ma part et entrée sans saveurs pour mon époux. repas mitigé. Cerise sur le gâteau, le funiculaire ne fonctionnait pas pour descendre à la piscine. Avec l'effort et la canicule, la baignade dans leur belle piscine d'eau de mer était bienvenue. Nous ne garderons pas un bon souvenir de notre séjour au Grand Hôtel.

Nous avons été très déçus par l’accueil de Mme Léa Bedreddine lors de notre séjour au Grand hôtel cap Ferrat. Son attitude a été froide, peu professionnelle et franchement désagréable, ce qui a fortement impacté notre expérience dans cet établissement pourtant réputé. Un service client à revoir.