Holiday Inn Express 麥基諾市(Holiday Inn Express Mackinaw City)

Overall our stay was good, but check-in personnel could use some hospitality training. Granted it was late at night (11:30 pm) on Christmas Day, but might that not warrant an even warmer welcome? Gave my last name and he pulled out our file, took what I imagine were the keys and left the paper there on the middle of the counter. I noticed there were pink highlighted sections and asked if I needed to fill those out. “Yep” was the answer. As I looked it over, it noted king bed with balcony so I asked to confirm it was a king with a sofa bed. Mr Personality says to me, “well I don’t know. I’ve never been in room 324.” WTH kind of answer is that?! I said, “well it’s what I booked because there’s 3 of us, my husband and I and our 19 year old son. What do we do if it’s not a sofa sleeper?” “We’ll move you to another room then.” Just what weary travelers want to hear after hours on snowy dark roads. Geez. I wasn’t directed as to where the elevators were nor told what time breakfast was served so my husband went back to the front desk to ask. I don’t expect a parade or even a “Merry Christmas” or “happy holidays” but some hospitality would be ideal considering it’s the business you’re in.

Staff was excellent. The pool was very nice and enjoyable for the kids. Breakfast was great with a lot of selections. Balcony room on the 4th floor was nice and rooms were comfortable. Would definitely stay here again.

It was a great place to stay, close to everything! The staff was kind and accommodating, the place was very clean, and everything was comfortable. Would definitely stay again!

The location is near the park and there are places to eat nearby. The staff were very friendly. The room is comfortable, newly renovated, and clean.

Room was great, bed and pillows very comfortable. Having access to the breakfast in the lobby was fabulous. So many choices and the ones we tasted were all delicious.

The hotel was convenient but was old looking and in need of updates. Breakfast was average and parking was free. Would stay again if I was near but wouldn’t make it a destination.

Great location and service! Friendly staff - overall a great stay!

Nice hotel. Clean and updated. Quite possibly the worst toilet paper on the planet.