聖艾米隆瑞雷弗朗梅恩飯店

Bretons, c'est par hasard que nous avons réservé une nuit au Domaine de Franc Mayne sans même savoir que les propriétaires sont des Rennais. Magnifique domaine à la décoration soignée. Merci à Pascale et Rachel pour leur accueil et leur amabilité. Merci également à Véronique avec qui nous avons fait la visite et la dégustation du domaine. Tout était parfait ! Kenavo

We stayed at Franc Mayne for our honeymoon (and noted this in our reservation). However, the "romantic tree house room overlooking the vineyards" was absolutely terrible, especially considering the astronomical price we paid and we felt like no effort was made to compensate us for our poor experience. We expected a secure room with a high quality finish and to be treated exceptionally well. However, this was not the case. THE ROOM Here are the list of issues with the room... - The door wouldn't lock, meaning anyone could get into our room. The only thing stopping people getting in was an easily scalable, waist high gate. - In addition, the safe didn't work, so we couldn't secure our valuables in our room. - The rain shower wouldn't work. - The complimentary WiFi was not accessible as it was too far from the main house. - The gate leading into the tree house was incredibly stiff to use. - The hand rails and stairs leading up to the room were rough, the stairs felt loose under foot and the whole tree house was in need of maintenance. - not the fault of the owner, but it was also swarming with wasps making the little balcony unusable (I suspect there was a nest at the bottom of the stairs). THE FACILITIES Generally, the facilities weren't without issue too, particularly the pool.. - the surface of the water in the swimming pool was full of dead bugs and needed cleaning - the perimeter of the pool was infested with ants and needed treating - the area surrounding the pool was all laid to grass meaning you had to get your feet dirty when walking around it (as well as avoid the wasps in the grass!) - we were told there would be pool towels in our room, but they were missing. When we were given them, they were old. THE SERVICE Rachel was pleasant with us and did things like book us taxis to and from the hotel. She also offered great service during breakfast (which was very nice). However, it was our honeymoon, our room was awful and we were only transferred to another room after having to stay a night in the tree house. It should have been the first thing that was offered to us. We were moved to the flat above the old post office which was very nice, but it seemed like no one had been in there for months. I also had to haul our 25kg case from the tree house down narrow steps up to the other over uneven ground without offer of any help. At the end of the stay, we were offered nothing for our trouble - no partial refund, not even complimentary wine. Just an apology. Frankly, it was not good enough.