Carambola Beach Resort St. Croix, US Virgin Islands

First off let me say that im happy i didn’t listen to the reviews. I read previously that the water is cold during showers. Its actually not the shower head to turn on is very complicated.. At first i thought it was cold but as I adjusted the water was hot. The stay was amazing & food was delicious. Transportation we ordered a head of time and drivers were always on time. Overall our stay was elite. We did a few Escursions with mermaid tours and viexoticwatersports. I must say 5 stars all the way.

The property was stunning: it is quite far from most activities but there are great views on the property if you want a digital break

We would stay at Carambola again because the room was huge and very comfortable. Loved eating breakfast on our own porch looking at the ocean and beach. The beach was very nice. We ate at the bar restaurant 3 times and it was very good every time. The service was good, friendly, and it had a great view. Our room was cleaned every other day. If staying here, you definitely need to rent a car. It is very far out. The roads in St Croix are awful. Holes everywhere. Now to the qwirks of the hotel: We stayed at the hotel for 8 nights. We had no wifi for the last 5 days we were there. They were working on it but we were not updated on when to expect service nor any apologies. We could not connect to any cell tower. They were too far away. One night at 11 pm my husband wanted to take a shower. There was just a trickle of water in the shower and in both sinks. We could not reach the front desk by phone so he got dressed and went there. No one is working the front desk at this time. He found security but they could not help him and just said they would put him at the top of the list for repairing our water in the morning. We did have water when we got up the next day, but found that anytime after 11 pm when we would use water there was just a small trickle of it. When we checked out, I told the girl about this and asked if they turned the pumps off every night. She said, Oh no not until 4 am. So we figure they turn the pumps off way before 4 am to save money.

Be advised they do not have internet they will tell you it will be fixed tomorrow but they are being untruthful. Internet is not necessary for social media but for mapping out the island and safety for communication as well as GPS. They offer housekeeping service but do not show up when they say they will. The front desk staff is rude, the wait staff were very kind and helpful. The overall property is lovely besides some general upkeep. The resort has so much potential but would recommend you stay elsewhere due to the price Breakfast for four people was $130. We won’t be back

This is one of the most beautiful spots on the island. They need to remember that tourism pays their salaries and be more friendly. Beach area was never touched by staff. Trash on the beach and umbrellas broken. If you're going to advertise a "kitchenette" then provide kitchenette items...duh! Need more items on the menu as well.

The service from customer service to housekeeper to bar service were terrible. I read the reviews and just thought it was travelers that had never been to the Caribbean and did not understand island time. This was not that. This was almost none. Went with 3 other couples and 2 of us got maid serve and that was twice the entire week. Even though we askand were told we would get maid service every day. Hour waits for food is to be expected and 30 min waits for drink orders. Went off resort many times and recieved excellent service. The views and beach are awesome. This is not a Marriott hotel. Treat it like its a VRBO with no services and you will have a great time.

The location is great for a relaxing retreat. Car rental is a must as food options are limited. The bar food was good. The Saman restaurant menu was limited for dinner. The breakfast was a little pricey for the selection.

The resort outside rooms were lovely. The floors and shower in room were not cleaned upon check in. It took three days for them to come in to clean floor.

5 star location, 2 1/2 star staff, 1 star management. Literally ran out of food 3 of the 4 nights we stayed. ******* only refunded 100.00 for the inconvenience. Do not go....at least til they get new management. Shame on Marriott and shame on *******.