Carambola Beach Resort St. Croix, US Virgin Islands

I enjoyed my stay because I made the best of it. The staff aren’t warm like many of us our use to stateside but they certainly will do their jobs. They do warm up a bit after while which I believe is just part of the culture. The rooms are ok when it comes down to cleanliness but could use some newer linens and towels since things are white they do stain and beige so needs replacing. Toilet has some hairs I brought my own cleaning supplies. Beach and pool are nice.

Terrible service from front desk staff. Room was in bad shape, water on floor from a leak, sheets were dirty, pull out bed was broken. Beach front ocean view room did not have a view it was upstairs and covered by trees. Unable to use pull out bed I requested to be moved to another room view didn’t matter any more just needed somewhere for my kids to sleep. I found several rooms online available from main site and ******* but was told there wasn’t nothing available and couldn’t change rooms. All 4 of us had to sleep on one king bed for 4 nights. They also said they were giving everyone $50 food and beverage credit since Television service was not working at the resort. Upon check out on Saturday after reviewing my charges at the restaurant I asked about the credit. Person working the desk said they didn’t know anything about that and there were no notes on my account and she was not able to make any changes. I asked if I could speak with a manager. She said managers don’t work weekends. This makes no sense how could there not be a manager on site of a popular resort during a summer weekend. This was the worst service I’ve ever received at a resort.