HY 利瑟姆聖安斯飯店，貝斯特韋斯特至尊精選系列(HY Hotel Lytham St Annes, BW Premier Collection)

One night stay. This hotel is a BW Premier and is a collection of serviced apartments. The room we were allocated was large with 2 bedroom apartment which was odd as we'd booked a king apartment. The room for the most part was spacious, clean and had a well equipped kitchen. There was no milk in the fridge. The bed was comfy but NOT a king size. The shower room, there was no bath, was spacious but there was a very strong musty smell which was quite overpowering as we entered. We had to keep the door open and extractor fan on to keep the smell to a minimum. It was horrible. There was no hand soap in the bathroom which was odd. The room we stayed in was out of the main building so we didn't feel comfortable with using the pool, spa, gym but the pool looked OK on the TV screen in reception. The chap on reception didn't seem to bothered about anything. He wouldn't let us check in 25 minutes early saying the room wasn't ready - really? He didn't seem interested and wasn't helpful regarding the coffee machine in reception. He also neglected to tell us the door code or WiFi password. It must have been near the end of his shift. When I called at reception later, a more interested receptionist, was only happy to help. There was a breakfast offered for an additional fee but we didn't try it. Overall a good stay but I wouldn't class it as a 5 Star hotel - 3.5 at best. Would I stay again? Probably not

Very good find, central location for shops and beach with a lovely park across the road. Check in was friendly helpful and quick and the apartment was clean warm and very spacious. Parking was just outside the apartment so not far to carry our bags. Great stay and will definitely be back.

The apartment was good - spacious and clean. Good size and equipped kitchen. Pool and spa facilities are good but we were not told in advance that you needed to book a slot to use the pool in advance so nearly missed out on using it and that was the main reason for booking it. Also breakfast is only pastries and coffee you need to make yourself so wasn’t impressed with breakfast.

Room we stayed in was extremely spacious and well designed with quality fixtures and fittings. We had a great stay and would advice to anyone to stay if looking for a hotel that is luxurious, clean and have friendly and helpful staff.

Nice apartments, close to shops and pier. Staff were helpful and pool was lovely. Breakfast consists of pastries and fruit, had to go elsewhere or cook for a proper meal. Room didn’t feel clean, very dusty and I felt like the kitchen area within the living room was in need of a deep clean

This hotel is one of the worst I have ever stayed in. Noise from radiators in my room that woke me, no heating for hours on my arrival, no hot water for hours after my arrival, the lights in the massage room not working, the shower by the pool not working, jacuzzi not working, pool water very murky, toast crumbs in my kitchen on arrival. On top of this I asked to speak to the manager and they never bothered to speak to me till after check out.

Really nice stay for a couple of nights. We stayed 2 adults and 1 child and had a 1 bedroom apartment with a sofa bed which was not particularly comfortable as a sofa or a bed, so would choose a bigger room next time. Everything really clean, staff nice but the booking system for the pool is bizarre. Clearly not enough time slots for all guests which caused people to become annoyed when there really was no need. It just needs a better system or at least transparency about how the system is supposed to work. A bit of an own goal when everything else is so good. Excellent location, close to shops and beach and recommend the pavillion cafe in Ashton gardens directly opposite the hotel for a breakfast.

We loved this hotel. It was close to fun shopping. Super easy parking. The rooms were clean and decorated cute. The building had character with old historic molding but updated with new showers and sinks etc. we loved it!!

The staff has been very friendly. However, the carpet on the corridor is awful, as well as the storage room (whereas the towels and sheet are stored which are beyond messy, the overall cleanness is so disappointed for a 5 star service apartment expectation.