Holiday Inn Luton South - M1 Junction 9 by IHG

Absolutely disgraceful staff always used holiday inn we had a 5 hour journey on motorway we used the car park to charge our car and we asked if we could kindly use the toilets as the wife was pregnant our reply was sorry there not open to the public, will never use holiday inn again just goes to show there really isn't any human beings left in this world.

Well where to start, as others have stated when first walking in it looks lovely, clean and modern. However as soon as you leave reception and head towards your room things instantly start to look grim from the old cruise ship halls to the broken window in the ceiling on the top of the stairs that was letting rain water in. Got to our room that had stains all over the carpet, a broken trouser press (I touched it and it fall down instantly as it wasn't even secured properly), the main bed was hard and the sofa bed was even worse, 2 showers in the bathroom as one had broken and they didn't want to fix it.. The working shower was attached 2 inches above the bath so had to hold the shower head at all times.. and to top it off the heater didn't work either although I did get that replaced at 1am as I was so cold I couldn't sleep, and that's not everything there's way too much to list. So now going on to food. When you see an all you can eat buffet you don't expect to leave still hungry. All that was on offer was 3 curry's (2 vegetarian 1 lamb) served with rice, they didn't look nice so I avoided them (I was told its a good job I did by other members of my group), next up some dry hard cold chicken, some little diced potatoes also cold, then chicken nuggets that where solid and hard, I had to cover them in gravy to soften them?? Was it gravy? I've never tasted gravy like that. Bit spicy for gravy, and some fish fingers and chips they was also all covered in dry parsley? .. In the end all I ate was 3 chicken nuggets and a few chips with some kind of sauce I thought was gravy. Not worth the £17.95 per head as advertised. The bar on the evening had a very dull atmosphere, although the barmaid was friendly if she was even around to serve you, had a heart attack at the price of a drink rho and no shops close by if you don't have car. Breakfast was a little bit better but I would still avoid the hot all you can eat and just opt for continental. My son was so happy they had his favourite of sausage, egg, hash brown and beans he couldn't eat it and my child never doesn't eat them items, my mum also got a cooked and couldn't eat it so got a fruit salad which was nice. I only got 2 sausages from the cooked side and made myself a sandwich with some nice crusty bread the sausages was cold but I was so hungry from night before I didn't care, plenty of juices and fruits, croissants, cereal, tea and coffee. To be fair I think the breakfast was the highlight of the stay. Because of this I think that the buffet the night before has been sat there for just too many hours as they must of expected us to all get off the coach and pile to the food rather then our rooms for a rest for a bit, food should never be kept under those heating lamps for more than 2 hours after that time all food should be discarded off and replaced with fresh. PLEASE ENSURE STAFF ARE DOING CORRECT TEMPERATURE CHECKS ON FOOD

This hotel is an asylum hotel..large numbers of young men loitering around the complex..No mention of this when booking .We will seeking a refund from this hotel.Not what i expected having paid a fair amount for business.Avoid this place if you are not getting a discount .The name hotel is very misleading.Holding centre more like which is fine.Just do not charge hotel rates.!!!!!!