思博溫旅館

One night stay for family birthday, two rooms booked. Due to a conference ongoing at check in had to park some distance and signs for reception weren’t that clear from car park. Check in was ok, friendly and helpful to move rooms booked together so they were next to each other. Rooms were clean, spacious and comfortable. Had drinks in Octagon bar staff were really welcoming and selection was great. Ate in Omboo, took some time to be served after having been seated but rest of evening was lovely. Food was varied, tasty and perfect to share. Breakfast was great, amazing selection of food and drinks, service was a little slow waiting for coffee. Overall relaxing stay, service slightly let down what would have been excellent stay. Room bill was attempted to be taken prior to check out though around 5am, bank declined it. Queried this when we checked out but did not really get an explanation, and then settled the bill as would be expected when we checked out. Seems unusual approach.

Everything was lovely but the staff were not very friendly and we were not informed about the £200 pound deposit we needed to put down or that we would be locked out of our room at 11am Would definitely stay again, but it would have been nice to have a tiny bit more info and customer service

Will always recommend five star quality and service