斯瓦特塞麗娜飯店

這裡的食物真的很好吃。

We had a recent two weeks stay at the heritage suites at Swat Serena Hotel. Both suites were spotless and comfortable. We had the privilege to stay at one of the best hotels in the Swat region where the staff were incredibly warm and professional. Our special thanks go to the hotel management for their kind support and attention to smaller details. We would also like to thank Mr. Javed from the housekeeping staff for his prompt availability and exceptional service. Only suggestion: the shower head could use better water pressure. Overall, the hotel is a wonderful place to stay in the region and we recommend it to anyone visiting the Swat area. An amazing experience!

I was truly delighted by the warm and welcoming attitude of all the staff members at Swat Serena Hotel. Even my family felt an immediate sense of familiarity, as if each team member were part of our extended family. The genuine hospitality we experienced made our stay exceptionally memorable. During the same visit, I also stayed at another resort near Swat, but the exemplary service and gracious demeanor of the Swat Serena Hotel staff clearly set a higher standard of hospitality.

An excellent stay and a truly memorable experience for me and my wife. The food was outstanding, and the overall stay was nothing short of exceptional — truly a story to tell!"

Visited with family second time. Everything from reservation, Parking, security, room services, and restaurant etc., absolutely great. Staff is very humbled and cooperative. Food was clean and delicious. Play area for kids, badminton court, swimming pool and gym... Everything for your family is there. must visit.

務必了解飯店的各項政策，並且在使用飯店設施時，請務必弄清楚哪些項目需要付費，以及您支付的價格包含了哪些附加費用。他們會在你使用這些設施後，悄悄地給你一張帳單，讓你支付所有費用。所以一定要多加留意。

Lovely old colonial area hotel. Everything works (heat, hot water, gym etc) but it’s just a bit dated. Excellent service. Grounds are beautiful. Great detail to security.

The hotel was overall a good place to stay with comfortable amenities, but I did encounter some bats and mosquitoes during my visit. This was concerning enough that I decided to check out earlier than planned. While the stay was pleasant, the presence of these pests impacted my experience.

在巴基斯坦入住Serena酒店的體驗非常令人失望。之前在白沙瓦也住過一家Serena飯店，雖然也很糟糕，但至少他們說會逐步翻新，因為他們剛收購了這家飯店。斯瓦特的這家飯店簡直糟糕透了。我們在非洲住過很多Serena飯店，每次都非常滿意，也對飯店的標準有所期待。但這次的體驗卻遠遠超乎預期。飯店非常髒，污垢堆積，散發著難聞的氣味。浴室裡還有螞蟻。水龍頭也壞了，水漏得到處都是，弄得地板上、檯面上到處都是水。燈光昏暗，停電好幾次。床還算可以，但並不舒適——床墊凹凸不平。餐廳的通風極差，裡面空氣污濁，呼吸困難，所以即使當晚天氣涼爽，我們也只能坐在外面用餐。我實在不懂為什麼有人會為它評四星。以西方的標準，它最多只能算兩星級，即使以巴基斯坦的標準，也絕對算不上四星級。我盡量不拿它們跟西方的標準比較，而是考慮地理位置，但我在非洲和印度多次入住過塞雷納酒店，相比之下，巴基斯坦的塞雷納酒店就遜色多了，吉爾吉特的那家除外。