昌迪加爾齊拉克普爾麗笙飯店

I recently stayed at this hotel, and while the staff and breakfast were great, my experience was not up to expectations. The room I was assigned was quite small, which made it feel cramped. Upon checking in, I discovered that the washroom sink was clogged. It took a frustrating five hours for someone to come and fix it. To make matters worse, the carpet in my room was wet the entire night, which was very uncomfortable. On a positive note, the staff were friendly and helpful, and the breakfast offered was delicious with a variety of options. Overall, though, I felt the service could have been much better, especially considering the issues I encountered.

This hotel does not deserve its 5-star rating. I stayed on the third floor and was disturbed by loud shouting and screaming coming from the reception area from 10 p.m. all the way until midnight. As a result, I couldn’t sleep well. I stayed at this hotel for three nights, and the experience was consistently disappointing. On Day 1, the internet was not working due to a “system crash.” On Day 2, the same excuse was repeated. When I inquired further, I was met with rude and dismissive responses from a male receptionist. While there was one kind female staff member at the reception, the rest of the male receptionists, including the lobby manager, were extremely rude and unprofessional. Having had a long trip and stayed at multiple hotels, I can confidently say that this was one of the worst hospitality experiences I have ever encountered, primarily due to the attitude of the male reception staff. Let me know if you’d like further adjustments!

Bed sheet a bit dark not good. breakfast not much food for oversea client

I really liked the room, however, the AC appears to need servicing. While it did cool the space, it couldn’t maintain a consistent temperature. Additionally, installing an exhaust fan in the washroom would be a great improvement

Disappointing family stay Booked two rooms over three months ago for a two day family break. Firstly, we were asked for passport and visa details upon checkin and were told the booking could not proceed without this. This left us frantically trying to retrieve these details for some period of time when an efficient hotel would’ve noticed the booking was international, and requested this information in advance. After receiving our keys and entering our rooms, it was frustrating to see the rooms given were Double Rooms despite the booking being for Twin Rooms and several emails in advance to the hotel attempting to ensure this request was fulfilled. Only after much persistence and a delay did the Front Office Manager act upon the request and correct the room types. My bed springs were damaged so I spent two night’s sleeping uncomfortably on one side. There were many mosquitos and I don’t believe the rooms were fumigated every evening. Room cleaning was okay but smaller towels were not replaced. I was told I was not allowed to bring in a mini speaker yet on the second night, there was loud music blaring at an in-house party until late. This baffled me and resulted in the whole family having disrupted sleep. We also played one friendly game of family cards in the restaurant only to be told cards were not allowed. I mean…seriously…what?! Breakfast was fairly limited but okay and staff were helpful. As a regular Radisson guest, I will never return to Radisson Zirakpur Chandigarh.