薩克拉門託/中城凱悅嘉寓飯店(Hyatt House Sacramento/Midtown)

Definitely a comfortable, well-equipped place for a work trip, but would massively adjust my expectations if I were to go back. Booked a balcony room, which is a total misrepresentation. There is a balcony on the 6th floor that, technically, only two rooms should use, but are totally open to the public. There's a keypad next to the door which sort of implies that you need a key to open it, but nope. Someone could literally walk in off the street and enjoy that balcony. Not worth the extra spend, and feels intentionally deceptive on the part of the hotel. All the staff were incredibly kind and hospitable, but it seemed like they didn't have any managerial support. I tried to go to the restaurant for dinner one night and in 30 minutes all I'd received was a glass of water and was still missing a menu. The servers were definitely swamped, it was just clearly understaffed. I overheard other tables saying how they'd been there for 90 minutes without receiving food and I gave up and left. Front desk staff were often open mouth eating at the desk or watching television on an ipad at full volume. Housekeeping never came to my room once in my 3 night stay. I could go on, but you get the point. The hotel is fine, and I think with a little more top-down organization and staff support it would have felt like a great choice. Hopefully they'll iron things out down the road. Definitely don't book that "balcony" room though!

Booked this hotel b/c of it's proximity to my surgeon's office. All the staff I interacted with were gracious and on top of it. The room was newly renovated and very comfortable. The full breakfast, which was included, was very satisfying and the restaurant bar area is welcoming and the decor is elevated. Valet parking with unlimited in and outs was fine but others have complained about valet vs. self park. I preferred it. they have a handy app for you to alert them you need your car and it's ready for you when you get downstairs. I will definitely book here again when I return in March.

Stayed here for New Years. Parking is terrible! Parking meter across the street if you’re lucky to get a parking there. There is a parking garage across the street but it was closed so you had no choice then to use the vale which causes a car pile up on a main road. Room was clean but there was no ice on three floors, no water.

Fire alarm went off at 4am. Otherwise I really enjoyed my stay. All of the staff were exceptional and I really enjoyed my meal at the star lounge.

Quiet hotel , nice rooms, enjoyed the breakfast. I would say to keep the tables clean /wiped off more. Bar nice at night. Bun was too crispy on the slider.

I would definitely stay here again!! Beautiful place! The staff was so friendly and accommodating! The star lounge was top notch food, drinks atmosphere amazing! The best continental breakfast we’ve had!

Room was spotless, dining room not so much. I love this place though, highly recommend! It’s super cute and the location is unbeatable.

Staff was great. Room was never cleaned in 9 days we were there. Stayed on first floor and sounded like construction going on in next room over from us till midnight.

We stayed here for 1 night on a trip with my mother and brother who had a race the next day. We needed to be up early the next morning but never expected to be woken up by the yelling cursing and banging on the walls from our next door neighbors that started at 5am. We called the front desk numerous times to get help as we didn’t know how severe the situation was and we could not get anyone on the phone. We considered calling the police after an hours so the hotel staff came up to see what was going on. We were late to our event as a result and my poor brother lost his race from the stress and tiredness. Do not stay at this hotel.