Homewood Suites by Hilton Dallas/Allen

Le falta mantenimiento al hotel, habian muchas cosas deterioradas en la habitacion. La atencion del personal fue excelente. Pero no hacian limpieza a menos que uno lo solicitara con un dia de anticipacion, nunca nos habia tocado un hotel asi.

This property charges you to park your car. I call to inquire about this after seeing a charge from the hotel on my cc and they said it was standard with all properties in the area to charge for parking. I checked all surrounding hotel’s and Homewood Suites is the only hotel that charges you to park your car. The hotel staff was so rude when I called to ask. I usually stay at Homewood but never again!!!! Very Unhappy

We liked the location. The dishwasher overflowed, the sheets were dirty, the cabinets sticky and the A/c broke in the night. When addressed at front desk, no apologies and asked if we called it in, I I said I’m doing it now, he turned away and said…” No problem”!!! Rude! I will not return!

Pros: good parking, lobby extremely clean, they had breakfast. Cons: extreamly un clean rooms, old outdated paint, coming of walls, beds was comfy tho. Old outdated sinks. This place needs updating bad. Found blood on curtain, black stuff on pull away mattress. Breakfast was horrible. I couldnt even make myself eat it. Neither could my family. Walked outside, saw stuff floating on outside pool. I wont stay again and cant recommend anyone staying here.

The hotel charge extra $20.00 of what supposed to be posted when I made the reservation. Tried 3x - left a voice mail to General Manager , Kate G. , she didn’t even returning my calls -

Room was filthy. Stains in shower curtain, food left over in the fridge. Spilled milk, dust everywhere, confetti on the carpet. We had to sanitize the entire room ourselves

Property was nice and clean. Staff was nice. My only thing was that I had only ONE towel in my room. Otherwise, a very pleasant stay.

Limpio personal muy amable desayuno excelente y buen precio

Directions getting there were very bad due to so much construction going on. When called for directions i was met with an attitude issue from the clerk. Soooo much construction going on in the main area. I was sent to the 4th fl. Of the top of the building even though i asked for handicap on a third website. Parking was free just had to watch construction. Getting into the build was an issue the clerk when called for directions was an issue. One elevator for the entire hotel. Mole was in the bathroom cover up with caulking. Monday thur Friday breakfast starts at 6 no directions were the meeting room was. Meeting room was small but a better breakfast then most hotels. 7 tables. Construction crew stayed in the hotel so you ate with them. Paid at the front counter and entered at the rear of the building. If you can get past the attitude, dust, clerks smart mouth and luke warm water. This is a great stay. Maybe after construction, i might come back but as of now HELL TO THE NOOOOOOO.