達拉斯艾倫歡朋套房飯店(Hampton Inn & Suites Dallas Allen)

La limpieza dejó mucho que desear, pedimos que limpiaran la habitación. Y nunca hubo personal para hacerlo, la encargada simplemente nos dio largas y al final solo dijo que había tenido dias pesados y que no tenía personal para hacerlo. El hotel está en reparación y eso complicó todo los aspectos

La agua de la alberca estaba verde por que está en reparación, y nunca avisaron que no estaría disponible, los e lavadores están en muy malas condiciones, y las camas están demasiado suaves que cuando uno se recuesta se sume y amanecí con mucho dolor de cadera.

We were checked in by a very pleasant experienced young lady. The room was nice, clean and comfortable. Thank you for a pleasant stay.

Front desk lady wasn’t so friendly. She wouldn’t attempt to put my room key on my Hilton account app.

In the room itself, the pulldown privacy shade did not go all the way down leaving our window gap open a good 6 inches or so - not only is there a privacy issue, but in the morning the sun was beaming through. Both the solid shade & sheer layered shade was locked in place, seemingly designed/engineered as such so it could not be raised or lowered to see outside at all beyond the gap near the bottom.

My reservation specifically asked for a mobility access room because one of us is a bilateral amputee confined to a wheelchair. When we arrived at 6pm there were no accessible rooms available and they wanted to put us in a fifth floor room. It was New Year’s Eve and their solution was to check around with their sister properties to see what was available. We stayed in a “regular” room at the Allen property because it made no sense to go wandering around Dallas on New Year’s Eve trying to find a motel that could accommodate us. I made this reservation in early November. There is no excuse for giving away our room.

The window shade did not work. I asked for it to be fixed, they said they would send someone up but did not. We were never offered to have the room serviced; it was not for the two days. Overall a reasonable place to stay but seemed a bit worn.