羅素島- 奧龍戈灣假日公園飯店

Very friendly managers, always feels comfortable going there and all around awesome place for kids and dogs

The location was great, listening to the kiwis and moreporks at night. This accommodation has potential but is not reaching it. Self contained unit #142 which was our room sleeps up to 4 but only has 2 glasses and 1 wine glass, no face cloths and plenty of ants in the kitchen and bathroom. The door doesn't lock from the outside so we took all our valuable possessions with us when tiki touring. Informed the owners and were told they knew about it but said there is no theft there. When we said we weren't happy not being able to lock our accommodation the owner said he'd come and put a deadbolt on the door, but he never came. Really poor service.

They over sold places that weren’t available to sell and the facilities are not enough for a crowd. Only 3 fridges for more than 300 people and 5 toilets and showers, there is a smaller sector with another 2 fridges and 3 toilets and showers only for cabin accommodation. We had to walk almost 2 blocks to go to the toilets and kitchen as there are no facilities for people at the end of the camping. Kitchen really small with no equipment or not enough. They gave us a spot that is a parking spot, not available for camp as there is a drain and smells horrible, it’s next to the fire spot and during New Year’s Eve there was a fire the whole night and we were breathing smoke the whole night, no one checking anything. I’ve worked in hospitality for almost 15 years and during that period you need to have extra people checking everything is ok or safe. It was raining so the water from the drain came to our tents and the smell was even worst! We decided to returned home earlier than expected as we were having a terrible experience. Luckily they refunded us for our total stay as they charged us the same amount we paid in Hihi Beach in a beautiful camping that I definitely recommend to go as is cleaner and has better facilities for everyone. They advertise a coffee shop that was never opened! They also run out of water on 30/12/2022 on the showers, as it was full of people! I won’t come back to that place ever again. It was the worst camping I’ve been to New Zealand, I don’t recommend this at all!!!!!

Sadly we had one of our worst stays in NZ here. The advertising looks amazing online still, but something doesn't measure up anymore. Dirty and broken community facilities. We were surrounded by overgrown tobacco **** and noticable rubbish / bags, rats in the ceiling making a racket all night- running over the clear light as we ate our dinner on the deck. Were told no they are possums when we gave feedback. We gave feedback in a friendly manner phone and email, and were told we would get a refund for the 2nd night that we didn't stay... then no contact for 3 weeks. When we got in contact we were refused our money back and pretty much told we were the 1% who were not happy with the place. After asking around I know that's not true as we have heard of others who had the same experience, just didn't complain up front. I wish I had more positives to say. The Kiwi walk was fun at night. We were actually really saddened by the state of the place, and the way we were then treated by offering honest feedback. The Top 10 down the road was amazing in comparison. I wouldn't recommend Orongo at all. And I had hoped we could just fix our disappointment professionally customer to business owner as it should go.

The birdlife made the stay very special, Chickens, Ducks, Pukeko, Weka are pottering about outside your front door! There is also a Kiwi track. You hear Kiwis all night long and with a bit of luck you can spot them - as we did 😎. The campsite is very lovely with a great pool. The amenities need a complete overhaul. Kelly and Shaune running it were super friendly, extremely helpful and run the site with a lot of passion. They seam to know everything about the wildlife, Russel and the history of the Bay of Islands. It’s only 3km from the centre of Russell. Will definitely stay there again if we’re in the area. Sue and Max

Should have read the reviews before booking. I’ve tried to reach out several times to the owner to address this before resorting to a review but they have opted to ignore me. Place could be great but management are totally out of their depth and should not be in hospitality. Our cabin had no working shower so could not have one and sat 2am the fire alarm went off waking us and everyone else up. It was the sound of a normal alarm rather than a faulty or dying battery so upon waking and seeing there was no fire we concluded it could be a carbon monoxide alarm. My young son had felt nauseous earlier which is unlike him so we opened all the doors and windows and stayed awake all night fearful our kids and us would die in the night of monoxide leak in the cabin. At 4am the roosters start crowing anyway so I’d be woken by that (who on earth thinks it’s a good idea to have roosters in an area people go for SLEEP!) the mind boggles. At 430am the alarm started again this time going off every 5 mins long and loud waking the entire camp ground. We realised only then it was faulty but couldn’t turn it off or remove it. About 830 after hours of beeping and nightmare noise the manager came over with a new alarm carrying the beeping one off in his hands. Later told us that this alarm worked fine lol yeh whatever you say. Eyeroll. Was told they would be in touch about a partial refund since the entire point of the place is a shower and sleep of which we received neither. I’m minded to reverse the credit card charges. In all terrible service and they are running the place to the ground. Such a shame as they could have a good thing here with repeat business but they have no love for the place or the people who pay them!