皇冠飯店(Crown Hotel)

The room was great size and the bed was very comfy+very friendly team!!♡ But unfortunately, the room was a bit dated -both room and bathroom need decoration and paint. Also, shampoos etc in the bathroom were advertised as miniature exclusive selection but in reality there were big bottles (and soup/shampoo mixed with water:( Too expensive for what you get.

I stayed at this hotel for 3 nights with a group of friends. My room was on the ground floor of what I’ll call the annex. It was comfortable and well equipped, but the night time lighting was very poor with only bedside lamps, a desk lamp and standard lamp all of which had dark shades. The only window in the room was a set of French doors which led to the patio, not very private and there was noise from public areas and you couldn’t really open them for ventilation. Fortunately it had an effective air conditioning unit. The public areas were extensive inside and out. Food and drink prices were quite high in my mind, London prices I assumed. Breakfast was excellent. Restaurant meals were generally ok, but my main course for dinner was just luke warm. There were some alternate excellent restaurants close by. There was a large free car park although this got very busy on Saturday night mainly due a function going on. Staff were helpful and friendly. The annex had no lift. Not sure I would stay here again.

Booked a family room, when checked in and got to room found only a double bed! Spoke to reception who said they would bring a bed or can be moved to a family room, so as previous room was smalll opted for what we should have got! When we got to room they were making up a single bed which turned out to be just a chair bed which was so thin and uncomfortable even for a child, again contacted reception who said yes they are really uncomfortable but it’s all we have! So our 10yr old granddaughter had to sleep in same bed as us, not ideal. Room looked like it hadn’t been cleaned for a while with lots of large cobwebs around. Breakfast was nice but staff apart from1girl seemed more interested in drinking tea and chatting. On the whole a very disappointing stay

Friendly welcome. Comfortable rooms however the ensuites need updating. Very poor night's sleep due to partygoers hanging round then air conditioning unit beeping and switching on and off all night! Tried to sort problem ourselves but unable to. Night porter rude.

Pros- cosy bar, good price, clean bedding and towels, changed room when I asked, television and hairdryer in room. Great shower. Parking. Cons - dirty, changed room due to large wet stain next to bed that smelt, dirty corridoors and carpets, broken cupboard, holes in pillow case, room phone didnt work, fire alarm went off at 1.45am had to call reception from mobile to check safe to stay in building, rude man answerd stating faulty smoke alarm but no apology or further info offered. Hand wash ran out, had to climb to close roof blinds. Patron relieving himself in a bush in the carpark when i arrived. No one on reception you have to go an look for them. I didnt eat here so cant comment on the food. A place with lots of potential but sloppy on things.

We arrived at 11.30 and explained that we would be checking in later after a wedding. We asked if we could leave our bag and we’re told that they didn’t have any space. The lady on reception was unnecessarily rude considering this must be quite a normal request at a hotel! We checked in later to find the most filthy room. Dusty, dirty, leaking taps, really unhygienic. The only saving grace was the food at breakfast which was really lovely quality and the restaurant area was clean and welcoming.

The courtyard and fish pond were lovely, and the decor was really nice and fitting for the property. Waiting staff were really helpful and friendly. Beds were comfortable, bathroom facilities were great, and the toiletries smelt divine. Tea and coffee were good too.