After reading the reviews and all the nice promises on their website, i had high hopes about this hôtel. How foolish was i?!? I wrote an email the week before our arrival to ask if an early checking at 2h instead of 4h could be possible as we had to prepare for our wedding. They’ve answered that they will ask the cleaning team to do the room first so we could enter it earlier. When we arrived there was no one available so we had to ring and wait for someone as it’s how this place work. The person who arrived 10 minutes later was really not nice nor polite. We felt like disturbing him when he told us that they never do early checking. When i told him i’ve sent an email about this 2 weeks before he said i was lying. Oh ok!?! As we had 2 hours to wait we’ve decided to use the safe locker room they are providing. There is only 10 lockers there. After 10 minutes of struggles to try to lock a locker with all our luggages inside, we had to go back upstair to ring the rude guy again. We’ve waited 10 minutes again for him. When he arrived he told us that the lockers were broken and unusable. No sign to tell us that or nothing, just figure this out yourself when he knew it was broken! There is only two seats in the entrance and there were already 4 people waiting there with their luggage. I asked him what we were then supposed to do and he told us to just leave all our stuff unattended and unlocked there, with everybody able to go through them. I asked him if he was serious and he told me ”if you don’t trust us you can leave with your luggage!” I told him that i don’t know him and with some reviews already talking about stolen stuff in the hôtel you can understand why! He was very rude so i told him i was going to film him and that’s when he said i could leave our stuff in our room while it was being cleaned. We’ve decided to do this and whild doing it we’ve met the cleaning team. Honestly they should be the ones dealing with guests while the rude guy should be left far from any hospitality job where you interact with humans! They told us nobody told them we’ve asked for early checking otherwise they would have done our room first, especially if we wrote an email way earlier to ask for this. Probably the rude guy who forgot how to do his job again! After all that we only had 30 minutes to wait LOL When entering the room, we’ve realised that the fire place is fake. If you wait for the heat or flames of a real fire place you’la be sadly disapointed. Just a fake very light colored ”flame”. The bathroom is one foot away from the bed and the toilets are in it with the shower and sink. There is just a small wall separating between your pillow and the toilet. Wonder why we don’t see this on their website??? The room is advertised as a room ”with view”. If a view on street work and an old building is ”a view” then this is true. (see my pics for that awesome view) People are smoking and drinking at night on the steps of the outside entrance so it’s always
Arctic TreeHouse Hotel provides a unique blend of luxury comfort in the heart of Arctic nature, local Lappish traditions and modern Scandinavian design. Morning in the forest inspired the interior design for their Arctic TreeHouse Suites. The gentle, warm natural materials combined with light shades enhance the nest-like ambiance of the suites. Seven suites have a kitchenette and they can be connected to the adjacent rooms to form a family suite. Their five Arctic GlassHouses have two bedrooms that comfortably accommodate up to six persons. Each cabin has its own fireplace, sauna and kitchenette. The luxurious ArcticScene Executive Suites all have a separate living room and bedroom, and a special wellness area for a spa-like atmosphere. Their five Arctic GlassHouses have two bedrooms that comfortably accommodate up to six persons. Each cabin has its own fireplace, sauna and kitchenette. The luxurious ArcticScene Executive Suites all have a separate living room and bedroom, and a special wellness area for a spa-like atmosphere. Rakas Restaurant & Bar, located in the main building of Arctic TreeHouse Hotel, charms with its unique ambiance and menu of meals made from local ingredients prepared with a modern twist. As you sit beneath the pine cone lamps by the fireplace, the delicious flavors will create out-of-the-ordinary and divinely tasty moments. On their à la carte menu, created by award-winning chef and artist Petteri Luoto, every dish is an experience for all sense. Winter is perfect season to explore thrilling outdoor adventures in the real-life fairytale. Immerse yourself into snowy and mystical arctic nature with their extraordinary activities and create memories of a lifetime. Arctic TreeHouse Hotel and Lapland Luxury organized the perfect day showing us Santa Claus Secret Forest – Joulukka, an exclusive destination where you can experience the magic of Christmas privately. The unique surroundings of the Lappish forest, the enchanting programs full of Christmas magic and surprises, conducted specially for us and our nearest and dearest with a touch of local traditions, are guaranteed to delight guests with the highest standards – kids and adults alike. Come to visit them at Santa Claus Secret Forest – Joulukka and enjoy an unforgettable private meeting with Santa Claus, discover the secrets of the real elves and take part in fun holiday activities! Step Into Your Very Own Christmas Fairytale! Underneath the Arctic Circle, deep beneath the ground, lies Santa’s secret cavern! Do not miss joining their merry Elves on an unforgettable journey to the heart of Christmas at SantaPark, an indoor amu*****t park voted the top Christmas destination in the world. Hop on the Magic Train and travel through enchanting worlds, earn your very own diploma at the Elf School, cross the Arctic Circle underground and enter the cool realm of the Ice Princess, feel the crispy breath of winter in the Ice Gallery, enjoy the jolly Elf Show on the
訪訪客We booked this penthouse to have a nice weekend and enjoy beautiful view from the balcony. We carefully selected a very nice stay among all possible stays in Swedish Lapland and Finnish Lapland region reading all reviews and making a long research for a high-quality leisure stay. Instead we were forced to listen to around 9 hours of very loud unbearable rock through the whole evening. From 15:30-01 :00 90DB noise for 9 hours (harmful for health) 90 decibels is a high noise level, equivalent to the noise generated by a leaf blower or the sound level of a concert. Compared to 80 dB, 90 dB is 10 times more intense and twice as loud. Whenever you are exposed to this noise level, you should wear hearing protection. One could hear music even in the sauna. After two hours of nonstop noise and starting headache I contacted the host about full refund I got an answer that there is a festival just outside the building. Here is what I got as a reply: ”Is the music coming from outside? There is Santa open air music festival in the park by the riverside going thru the weekend.” Since host did not solve the problem I had to call to San Francisco USA airbnb support to solve the problem. Next reply from host was not apology and problem solving too. It was: ”This is a public outdoor event which have been promoted by the city of Rovaniemi. So it’s a well-known event, which attracts a lot of attention and visitors. We don’t ask our guests why they come to Rovaniemi. I can assume that many of our other guests come specifically because of this festival.” ”You cannot expect us to repost information about all public events in Rovaniemi.” I would not have booked this stay if I would have known that there is a very loud music in the whole apartment all night long non-stop. I do not know if anyone would. Since the attitude towards guest is so ignoring - I do not recommend this host. After getting in touch with Airbnb support I had a message from the host where the host offered second night instead of 82% refund (we would simply go home from that airbnb, the apartment was untouched yet). I accepted the night just to stop stressing. After listening to many hours of loud terrible noise I had a bad head-ache and a bad sleep. I would love to go home and regret making a booking. *it took us 1 hour to find parking outside before we checked-in. We parked on the river shore. Cleanlyness big minus: around toilet all walls in urine, dust on window floors and corners (non-professional cleaning) Hospitality non-professional. Host is interested in getting money, not in providing a nice and responsible service.
We’ve just returned from a 3 night stay at Bears Lodge (Winter Wonderland) with TUI. I’d read some mixed reviews so was a bit apprehensive, but can honestly say our stay was just magical from start to finish. The hotel itself is set round a frozen lake within a forest. The scenery was spectacular and it was very cosy at night with twinkly fairy lights outside. We stayed in a log cabin complete with log fire and sauna. The cabin was so warm and cosy and very clean. I really wouldn’t call it basic like some of the reviews I’d read. My children (and us!) enjoyed tobogganing down the hill onto the frozen lake. We also really enjoyed the food. Again, some of the reviews had said the food wasn’t the best, but it was honestly so good… really tasty and lots of different options, including plenty of options for gluten free people (like me). Breakfast was also delicious, again with lots of options including full English, continental, porridge and different types of homemade bread. The Tui day was absolutely amazing… one of the best days of my life! We did so much in the day (husky ride, Santa visit, reindeer visit / talk, ginger bread decorating, elf school) and it was extremely well organised. The snowmobile ride to see Santa made me quite emotional. The secluded location made it feel very special and intimate. I snuck my children’s letters to Santa to the elf who greeted us outside his cabin and Santa welcomed them in by name. There was also a good balance between outdoor/indoor activities so we weren’t out in the cold for too long. The elves and the reps made the day really fun. My children really enjoyed playing in the snow with them. I’m so pleased I booked Bears Lodge with Tui. It exceeded our expectations and I can’t really find the words to say how wonderful it was. Just pure magic!
訪訪客用戶Not a good start. Checked in with not much of a welcome by female receptionist, she gave us our key and pointed to some steps. Found our room and started to unpack when a man used a key pass and entered our room and then went out again and then came in again, and went out again…..we were baffled! A few minutes later the not so friendly receptionist came in to our room, (it would have been nice if she had knocked) saying that were in the wrong room….like we’d put ourselves in the room! She went out again and then came back saying we’re in the room and we’ll have to move. Next the Crystal Rep. knocked on the door and said they’d been a mistake and we’re been put in the wrong room and she would find out what room number were moving to (the receptionist never came back to apologised). Then the man came back and barged passed us and put his suitcase in the room and disappeared again! The Crystal Rep helped us move to the other room …..thank goodness for her - she said she would feedback to the hotel manager and the next day he apologised for the inconvenience and gave us a voucher for tea and cake …..we would have preferred the receptionist to apologise for entering the room twice and making out it was our fault that we were in the wrong room!! The room was very basic but clean and comfortable. …..there was a kettle as described but not tea, coffee, milk or sugar as described in a review we read. We didn’t steep properly as you can hear everything going on in the other rooms….we were woken up at 6am every morning to what can only be described as someone tap dancing in the room above. The hotel was filled with at least 95% of families that were on the Santa Package so a very noisy place, and our evening meals were not relaxing at all as the children were constantly running around in the restaurant and climbing over the furniture….it was manic. The food was good but not much of a selection - the Chefs in the kitchen were wonderful and served us with hot vegetarian meals. The breakfast selection was good but if you like warm portage and warm pancakes you will be disappointed as hot food was always luke warm ….as the the soup in the evenings and the water in the earn was never boiling.