Easy to find and check in was a breeze. The room, as always with Element, was awesome. I ordered food in and I waited in the lobby for delivery. Had a very nice conversation with the young lady at the desk. Thankfully, she gave me several recommendations for things to do in Austin. We toured the capitol building and went to Zilker Park on our visit. They have a really nice breakfast, including a coffee machine that makes cappuccino, etc. Tip: adjust the time for the milk to 20 seconds for the cappuccino or you will overflow the cup. Laundry facilities are available on site. And they have complimentary beer, wine, and light snacks M-TH. Just a really nice stay. Everyone is so helpful. The kitchen is very nice; I like the special faucet for filtered water to fill your water bottle.
I lived here for three nights using Marriott Bonvoy rewards while visiting friends in the area. The property has a very distinct odor when entering the building and the room. Its an old property desperately in need of a Property Iimprovement and an active preventative maintenance program. Not sure if it's a supply issue, but the room did not meet RI standards in towels, face cloths, hand towels, silverware, and dishes. Marriott 15 years with 1639 night stays, IHG 17 years 1800+ night stays, Raddisson, Hyatt. Living the hotel life.
The overall cleanliness wasn't good! Dirt in elevator, dirty windows, carpets stained and even the breakfast tables needed a good scrub! Around the corners of the tables had a lot filth and skin-grease.... In the hotel lobby and also in our room where a lot of mosquitoes.... Breakfast staff was very friendly and did a really good job... Whe booked breakfast seperate for 10$ for the two of us, but a lot of people didn't seem to know about the extra cost of the breakfast.... The breakfast cutlery and plates where plastic and it seemed a cheap option.... We didn't stay our second night, we booked a different hotel! We got a refund for our second night and we where promised that the manager would call us about our disappointment, but he never did call! This is our second time at a Hilton garden inn, and twice we found the properties run down, not clean and we will never book this hotel ever again!
Reviews have it right! The hotel fulfilled all our requirements - it is located close to restaurants, highway, but is in a quiet & safe area. It is bright but cool inside, well kept and clean. Breakfast is small but super-tasty, and well-cooked. The rooms are spacious, beds are comfortable, and looks like one of the newer hotels. Most importantly the staff is super friendly, attentive to our needs, and always available at the front desk which is the not the experience we had with other hotels. Strongly recommended. We will be back.
My husband, myself, and my 9 year old needed a hotel due to Hurricane Beryl. We decided on the Tru at around Rock as we had previously stayed there before and always liked it. This time was no different. The woman at check in on July 8th was such a sweetheart! She gave us recommendations for food and even some coupons for nearby restaurants. We had a two queen bed room. The room was cleaned really well, and the bed was super comfy! We were on the fourth floor, and we didn’t really hear any noise. Breakfast was a bit meh. The last few times we had been at this Tru location, there was cut fruit. The only fruit available was just a whole apple. I had only oatmeal which was a good texture. Husband said the sausage and eggs weren’t very good, so he ended up throwing his away and just got toast instead. My 9 year old did enjoy the pancakes though. He liked being able to put chocolate syrup on them as well as Oreo pieces. They also had sprinkled and caramel but he didn’t want that. There were one type of muffins available, four choices of cereal, two juices available but no water, bagels, and English muffins. I think that was about it for breakfast. I can’t remember if yogurt was available or not. On the plus side, the woman in charge of breakfast was nice, and she was always keeping everything g topped up if it needed it. Checkout was easy, and the woman at the front desk at checkout was nice too. We’ll definitely always stay at this hotel when we’re in Round Rock.
I stay here while at work through the week. The location is within a 10 minute walk or a $5 Uber ride to downtown Round Rock which has some cool bars and small restaurants. The staff really has been accommodating to my needs as my schedule changes from time to time. Markesha, Riah, AJ and Chris are all staff that I have spoken with and they have helped me with anything I have needed during my stays. I appreciate their helpfulness and kindness during the tiresome work week!