雷伊尼蒂耶飯店

On a aimé : - l accueil surtout au petit dej toujours souriant et agréable - Les croissants et pain frais - la propreté - la taille de la chambre et la déco - la literie - Le sèche cheveux - la bouilloire avec thé café et gâteaux à disposition - la vue A revoir : - rénovation du couloir et portes des chambres (peintures et graisse â mettre pour éviter les grincements) - entretien salle de bain (joint pare douche à changer, peinture écaillée par endroit, tablier de baignoire à réparer) A savoir : beaucoup de bruit chambre 1 situee au 2eme étage à cause de : - la cuisine et le sèche main des wc situés au 1er - la proximité du vieil escalier charmant mais peu discret - difficulté à mieux isoler cette vieille et belle bâtisse (murs peu épais on entend vraiment tout) - la rue piétonne ne l est pas complètement

Picked this hotel, fully knowing it was two stars and on the cheaper side because of my short time in Rouen. I don't think I have had a worse experience in my life dealing with management, cleanliness, and liars. I initially booked two nights here, but after entering my room, that had a drop in ceiling panels, mold everywhere, a broken shower head that wouldn't hang and not drain, a tub coming off the wall, and luggage left from the previous person I quickly adjusted my plans to only stay here for one night. I attempted to contact the manager via the phone and what's app after seeing this disaster but nobody answered, and being in a foreign country, my options were limited. The following day I found the manager downstairs and showed him the pictures from the room, the conversation was cordial, he was apologetic, and offered to pay for the one night stay and not charge for the second night. My family and I thought all was well! NO! A few weeks later after checking the credit card, I saw they had billed for both nights, after clearly saying I wouldn't be charged for my stay. I quickly called ***********, explained my situation and was told that a complaint had been lodged against me! For reference, I have used *********** for over 100 stays and been to hundreds more hotels without incident. I provided pictures and was told I would hear back in 5 days. I unfortunately was only able to recoup not even a quarter of my stay from this dump. But beware for anyone that might stay here.