Some of the rooms are in a basement / ground level overlooking a very busy road with heavy traffic and trams, where the hotel is placed. I booked, without knowing, a “budget” room with these characteristics. Though the window insulation is good, it’s not enough to drown the noise. The third night of my stay I was placed in other room, more silent, but which had a strong odour of fungi?/ sewage coming from the bathroom that was overpowering by the end of the night. The bed is just okay, soft with an over mattress. The pillows were more like cushions and quite lumpy. The hygiene level is not the best. The textiles in cushions, curtains and bed board weren’t very clean. Cushions covers and curtains have definitely not been washed or cleaned in a while. To check in you have to cross this busy road to a sister Hotel “Emma” where you get the key. It has a common coffee area with a fridge which was a good point. The staff is very nice though, especially at the sister hotel Emma.
住宿方回覆: 感謝您對我們住宿的回饋。對於您的入住體驗未能達到您的期望,我們深感遺憾,我們想澄清的是,我們的目標是為所有客人提供愉快、舒適的住宿體驗。在 Hotel Unplugged,我們非常重視客人的和平與福祉。我們的團隊不斷努力確保我們的客房安靜且放鬆,以便所有客人都能睡個好覺並享受住宿體驗。我們向您保證,您提到的滋擾行為在我們飯店並不常見。我們希望您能再給我們一次機會來改變您的意見,並歡迎您在未來獲得一次滿足您所有期望的住宿。親切的問候, Hotel Unplugged 團隊