羅斯托克Sprengung der Christuskirche附近住宿

The hotel is extremely overpriced. People at the reception are rude and incompetent. They don't even know how their payment system works! We had already paid with a credit card when two women at the reception forced us to pay again - even though we showed them that the money had been withdrawn from the account. They were convinced that the money was just ”blocked” and we had to pay at the check out... Result: we have paid twice for the same room! And they didn't even apologise when we called to clarify the situation. We are still waiting to get the money back.

酒店中心/港口有超級位置。服務很棒。很友好的工作人員,因爲我們是4個人(2成人和2個孩子),沒有牀,立即按照我們所知的做完。房間裏有很大的空間,一切都很乾淨,室很大,有個漂亮的。 有個水,,咖啡,在大廳裏有水,蘋果和糖果,可以帶上。10樓或以上的屋頂大樓都開放,有陽光子,有超級大景色港口和城市。我們都很滿意。

We visited Rostock for the first time my wife and I. We stayed at Vienna House Sonne for 11 days. On our arrival, we met with Sonja who made us feel at home.. She met us every morning to see if all was perfect.. Indeed, everything was perfect.. the staff was always smiling and ready to help. The hotel is wonderful and very well situated in the heart of Neuw Markt..! All shops and city life at a walking distance. Trams to different part of Rostock were available and the station is at 30secs walk from the hotel. Thank you Sonja H and your staff for making our stay in Rostock memorable…! ❤️❤️ Vielen Dank 🙏

位置很好,因爲它就在羅斯托克主火車站旁邊,酒店爲每位客人提供免費的當地交通通行證,這是鎮上游客的一個很好的手勢。 爲了改進,我認爲酒店應該從傳統做法(嚴格在下午2點後入住)演變,並允許提前抵達的客人在有房間的情況下入住。

Sehr freundliches und entgegenkommendes Personal! Eine Möglichkeit, einen Kaffee oder Tee auf dem Zimmer zu machen, wäre wünschenswert.

Komplett neues Hotel, sehr gute Betten, Toplage, sehr gut erreichbar mit S-Bahn und Tram. Warnemünde und das Meer sind nur 20 Minuten mit der S-Bahn entfernt. Sehr freundliches Personal, einfacher und netter check in. Großer Parkplatz gegen Gebühr

是一個幽靜漂亮的四星級酒店，在郊區，離市區需要坐公交車三個站！大概15分鐘！ 酒店後面一片樹林，空氣清新環境優美！ 唯一不足的是靠街邊的房間窗戶的窗帘都衹有一半，不能完全遮住窗戶，私密性不夠！不明白德國人是怎麼想，提出更換房間之後，前台幫忙升級到了麪對樹林的房間，有捲簾覆蓋窗戶，免費升級的房間，前台小夥子特別熱情友好😊，印象深刻！

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.