科梅特飯店(Hotel Krainerhutte)

ein etwas verwarlostes hotel, keine badetücher weder im zimmer noch im schwimmbad, duschen im schwimmbad ohne funktion, l eine von 2 liegen in der sauna kaputt, keinerlei infos über hotel, telefon im zimmer, auch im bad keinerlei watte, stäbchen, creme etc. personal des hotel freundlch aber hilflos. das essen und die bedienung im restaurant dagegen sehr gut und freundlich! trotzdem werden wir dieses hotel nicht mehr buchen. enttäuschend im verhältnis des angebots im internet!

Das Personal ist sehr freundlich und das Hotel an sich ganz nett. Essen war gut. Dennoch gibt es ein paar Dinge zu bemängeln: 1. Wir haben HP gebucht, im Restaurant stand auf der Liste nur Frühstück. 2. Haben das Package für Hunde gebucht - im Zimmer war nichts für die Hunde zu finden. Also das 2. Mal zur Rezeption, wurde aber schnell korrigiert. 3. Die Hygiene im Zimmer war solala. Spinnweben an der Decke, der Spiegel wirklich schmutzig, es gab im Doppelzimmer mit 2 P nur 1 Tasse...im Poolbereich krabbelte eine relativ große Spinne an meinem Bein Insgesamt ein netter Aufenthalt aber für den Preis hätte ich mir mehr erwartet.

Hotel a 4 stelle solo sulla carta. In realtà erano massimo due stelle. L’hotel è su una strada a differenza delle foto in cui sembra in mezzo ad un bosco. La camera terribile: non pulita, anta armadio rotta, moquette strappata sul balcone, sedie sul balcone rotte, peli sulla moquette e dulcis in fundo, senza aria condizionata ma con uno splendido ventilatore. Personale gentile e ad onor del vero, quando abbiamo lasciato l’hotel dopo un’ora (avremmo dovuto trascorrere tre notti) facendo notare quanto sopra descritto, il personale è stato onesto e professionale non addebitandoci nulla.

Superbe hôtel au calme. Diner buffet à volonté qualitatif et exceptionnel pour 35 € par personne. Petit déjeuner délicieux. Seul bémol : le sauna était en travaux.

It was a beautiful hotel until they had no air conditioning and the bed was so old and bad to sleep we sweat all night and the front desk didn’t care at all I would never recommend this hotel we stay one day book 3 day they refuse to give us our money back when I told them the room is to hit yo sleep and no dark curtain the light wake you up

We choose this hotel because of its location and we were expecting nice stay. Unfortunately the location and surrounding is the only good thing. Well, maybe the room is nice too. BUT: The service is absolutely terrible and incompetent to solve any problem and the service in restaurant is missing the essential skills. There were any bathrobes in our room, so we asked on the reception. The receptionist look for them for ten minutes and then said he can’t find any. We asked again later and he said, he deliver them in a hour- we never get them. So we asked at least for more towels and he said “if you want some, come to pick up them. I have no time to deliver them to you” 😒 The waiters in the restaurant were unable to take a order and every time they said to place our order on the another of them (and the another and another said the same). Then when we finally placed the order- beer and martini, he bring us the martini in a glass for juice with no ice, lemon or something 🤦🏻‍♀️ The pool area is very dark and the pool is extremely cold (20C) so it is almost impossible to use it. The food in restaurant is very average. It is a huge pity because the hotel has big potential.

Die Unterkunft war in zentraler Lage, Gute Ausgangslage zum Wandern und Radfahren. Freundliche Mittarbeiter, guter service konnte Fahrrad in einem abgesperrten Raum unterstellen. Werde es sicher bei meinem nächsten Besuch wieder Buchen

Personal überaus freundlich . Zimmer klein, einfach und sauber . Frühstück sehr gut mit grosser Auswahl . Buffet war der Hammer . Alles in allem sehr zu empfehlen .

My spouse and I checked in 21 July and checked out 25 July 2022. We had friends that met us there and stayed 2 of the nights we were there. Based upon the review left by bcoondawg, it sounds like we had the same experience. Realising summers in Austria can be uncomfortably warm, we did not wish to book at a hotel that did not have air conditioning. In their description, Krainerhütte states they have air conditioning. THEY DO NOT!!! We too experienced the loud, drunken party noise on 2 of the 4 nights of our stay. I thought of complaining but based upon the poor customer service we received overall, I didnt think it would matter, and judging from the previous review and others it probably wouldn't have. The restaurant only offered a €35 buffet for dinner each night we were there, which is double what it should have been. All the meat offerings were dry and overcooked, and all the food was cold and covered with bees. Although we did attempt to have the breakfast buffet, the large amount of bees we saw on all the food made us choose to go into town for breakfast - VERY unsanitary. Our friends later shared the story of the employee's dog mentioned in coondawg's review. We thought they were exaggerating at first. Again, VERY UNSANITARY!!! The only reason I am giving this hotel a 1 star rating is because trip advisor doesn't offer a ZERO rating. Poor customer service, uncomfortable room and unsanitary conditions.