靠近羅森伯格Artistic Endeavors的飯店

不復雜 不錯

I booked a two-queen room on 02/09/2023 using a team member code for a stay on Friday, March 3rd, 2023. I checked in using the Hilton Honors app on 03/02/2023. However, on the morning of 03/03/2023, I received a phone call from Reeta informing me the property did not have two queens available (despite my already checking in) and that I had been given a single king. I told Reeta that we have three guests and needed the two queen beds that I had reserved and checked in with, and was informed they could not accommodate my needs. I then asked Reeta to cancel the reservation since we had yet to arrive, and was told she could not do so since it was reserved online using the team member code... Reeta went on to tell me that I would need to cancel through the app, but the app would not allow me to cancel since I already checked in digitally. Thereafter, I called the Hilton Honors reservation number and was told the property could indeed cancel the reservation, but it would need to be done by a manager. I called back and asked for Reeta, and was informed that Alexis Harlan (assistant GM) was standing there the entire time during our first call. Reeta handed the phone to Alexis, and she said she would cancel my reservation... I received a cancelation confirmation email not long thereafter. While checking my credit card statement on 03/07, I see I was still charged for the room! Thereafter, I called the property to ask for the appropriate credit, only to find out there is no manager on duty. If you plan to stay here, it would be wise to make sure you do your due diligence!

這是一個很好的住宿地方。工作人員非常友好,環境乾淨又好。。我在任何時候在休斯頓都會一直呆在那裏

從入住到退房,一切都很棒。早餐和晚餐很棒!這有助於節省錢。我的孫子喜歡游泳池和SPA區,他們玩得很開心。出售的小吃和飲料也很好。工作人員真的很友好和樂於助人。位置也非常完美!附近有很多購物、電影和吃飯的地方。

還好，人還挺多的

第一次來這裏,愛上了這家酒店!友好的工作人員,很棒的早餐選擇,房間乾淨!!位置非常方便,靠近智能金融中心體育場和隔壁美麗的購物中心。