We booked our stay just a few days before arriving - myself, my husband, and our 13 year old twin boys. We arrived at the hotel around 9am, only to be informed that our room wouldn't be ready until 2pm and our all inclusive package wouldn't start until we had our room. This was disappointing, especially as we were scheduled to leave at 7am on our departure day. We left our suitcases in a locked room and headed to the pool area. Fortunately, I had packed the boys swim shorts and towels in their hand luggage, so they were able to jump straight in the pool. To pass time, we decided to head to the beach, but we couldn't access it as a room key was required. We finally received our room key just before 2pm. Our holiday wasn't off to the best start! The room itself was very clean and spacious enough for the for of us, with a limited pool view since we were towards the end of the block. The air con was good and the beds were comfortable. The shower was nice too. The hotel is predominantly Spanish (95% of the guests) Some of the entertainment team could speak little English, others none at all, and two of them spoke English well. The entertainment team were good, but you had to approach them to participate - they wouldn't invite you to join in. The evening entertainment was entirely Spanish. I thought the shows were good, particularly ”The Lion King” however my husband and sons didn't rate the evening entertainment highly. They did enjoy the daytime games once they included themselves and were able to join in. The majority of the staff spoke little English, making communication difficult. The all inclusive wasn't clearly explained; we had to figure it out on our own. The food in the restaurant was excellent - probably the best I've experienced at an all-inclusive. There was a good variety without being overwhelming. I'm vegetarian, my husband and sons are not, and we all enjoyed the food without any upset stomachs. There were plenty of salads, pasta, meats and fish. Special mention goes to one of the waiters, Alonso, who was fantastic with the boys and made us feel very welcome in the restaurant throughout our stay. The drink selection was also very good, branded spirits, bottled beers, nice wine in restaurant and slushies. The hotel was extremely clean - the staff work hard to ensure rooms, pool area, toilets and bars are kept very clean. There were no wasps, which I found a huge bonus. No trouble finding sunbeds, got them in our preferred spot everyday. The hotel could do with some TLC; there were a few broken tiles in and around the pool area. However the pool is amazing - perfect temperature, very large and deep, with relaxing water features. We had the pool to ourselves between 2-4pm as all the Spanish guests disappeared during that time. My husband was very disappointed to learn the beach bar/restaurant wasn't included in the all-Inclusive package. He loves spending time at the beach and chose this holiday specifically for that reason, as it
11 評價