豪登基維茨克朗葡萄酒莊園飯店

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

Omdat we onze huurauto voor 10 uur 's morgens moesten inleveren op het vliegveld van Johannesburg wilden we een leuk gelegen hotel, niet te ver van O.R. Tambo. Kievits Kroon is dan een prima keuze. Wel apart om na het inchecken per auto naar je kamer te gaan, je parkeert de auto namelijk voor de deur van je kamer. De kamer was niet heel groot en een beetje somber, we hadden iets sfeervollers verwacht. Het terrein is heel groot, maar als je bijv. naar het restaurant wilde kon je per golfkarretje gebracht worden. Het eten in het fine dining restaurant was goed, maar geen topklasse. Het ontbijt is zeer uitgebreid en luxe, met een zeer ruime keuze. Opvallend dat we in de rij stonden om het terrein op te rijden, de toegang was ook zeer smal. Vooral lastig als het druk is; toen wij er waren, waren en fotosessies met grote groepen jonge mensen. Daardoor was het ook lastig om een plekje op een van de terrassen te vinden. Conclusie: prima voor een nacht, gunstig gelegen t.o.v. het vliegveld van Johannesburg, maar door de grootte voelde het allemaal wel wat onpersoonlijk aan.

We had an amazing experience at your fine establishment this past weekend. We were blown away right from the start. Besides that, it looks like you are in Cape Town and not just 10 minutes outside Pretoria, we were greeted and welcomed by friendly staff. Our room was next level, I am talking snacks, rose petals and towel swans. (The only thing I missed was some bubbly). But that was quickly forgotten when we saw the sunset on our way to dinner. We got the whole nine yards, fine dining, chilling by the pool, oysters & bubbly for breakfast and pampering at the spa. It was so good, that we decided to stay another night. Our all-round experience was exceptional and I highly recommend celebrating all special occasions at Kievits Kroon Gauteng Wine Estate.

The stay was absolutely lovely! We got married that night and could only check in at 1AM, but we still received a very friendly welcome and a few complimentary items in our room to wish us congratulations. The lawns and gardens were immaculate and so we'll maintained. The breakfast buffet was one of my best buffets I have had the pleasure of enjoying. A wide variety of food to chose from, even champagne and oysters! Superb service. Even though pit stay was short, it was very sweet! We will definitely be visiting again.

The place was stunning and was incredibly relaxing and just great overall. I would recommend the shower/bathroom area be thoroughly cleaned to remove old dirt marks as well as mould. The outside areas/stoop were being cleaned with dirty water. Water should be thrown out after each room/area is cleaned to ensure the dirty water is not just spread and floors wet to seem "clean". Overall staff and everything else was impeccable.

We only visited the Kingsley restaurant. It was the worst dining experience we had in a while. The tables were still dirty from the previous night when we got there. Our waiter was very unprofessional and did not know the menu at all. Our food was horrible with no taste. The prices are so expensive for very distasteful food. I will never return here again.