羅馬英倫飯店-星級飯店典藏的評論

住宿方回覆: Dear Guest,We are truly sorry to read that your recent experience did not meet your expectations.Firstly, please accept our deepest apologies for the service shortfalls you described, particularly during breakfast. We understand how important timely and respectful service is to our guests. Please make sure respect and fairness toward all our guests, regardless of background or nationality, are core values for us.We also deeply regret the disturbances you experienced during your stay. Please be assured that, had we been made aware of these issues during your stay, we would have taken every possible measure to minimize the disturbance and ensure a more restful environment for you. The comfort of our guest is our top priority, and we are committed to improving our services to prevent such occurrences in the future.Regarding the bedding arrangement in your suite, we apologize for any miscommunication or misunderstanding about the room layout. We always strive to ensure all descriptions of the accommodations meet the expectations set at the time of booking.As for the billing discrepancy, we understand how distressing this situation must have been, though we are aware that as soon as our management on site was informed about the issue, they worked immediately and closely with our acquirer to investigate and resolve the issue as quickly as possible, and this should have already been resolved with your bank by the time we are replying this review. Please know that we value your feedback, and while we regret that your experience was not reflective of the high standards we aim to maintain, your comments will be used constructively to drive improvements across all departments.Once again, we sincerely apologize for the inconveniences and frustration caused during your stay. Should your plans bring you back to Rome, we would welcome the opportunity to have you again as our guest and regain your trust.Kind regards,Massimo ColliGeneral Manager