羅馬瑞吉飯店(The St. Regis Rome)

我們把它當作蜜月期間的最後住宿。 這是一家很棒的飯店，熱情好客。 位置距離特米尼火車站僅一站之遙，步行或搭乘火車 30 分鐘即可抵達主要旅遊目的地。 所有的奢侈品牌設施都使用起來非常舒適，我的妻子對它們非常滿意。 另外，歡迎詞也非常暖心。 我還用了自助早餐，所有的食物都很美味，現場廚房可以讓你享受非常美味*的菜餚。 透過研究飯店的歷史和事件，您可以更加享受您的住宿。從樓梯到歷史悠久的電梯，我所看到的每一處都感覺很時尚。 這是一家完美的飯店，讓您在羅馬的住宿更加美好。

完美的住宿

我在美麗的羅馬瑞吉酒店第 12 次入住，也是我的第三個新年前夕，就像前 11 次一樣神奇，我仍然對它的美麗感到敬畏。這家酒店的每一寸都是優雅​​、精緻和偉大的！如果您想要奢華，這裡就是您該去的地方。歡迎和離別禮物都很棒。房間寬敞乾淨，舒適的床無可比擬。就像睡在棉花糖裡一樣。感謝總經理 Giuseppe de Martino 的出色團隊。我不想遺漏任何人，因為他們都很棒，但特別感謝安娜、埃琳娜、薩爾瓦托、賈達、弗朗西斯卡、基亞拉、克里斯蒂亞諾、毛里齊奧、帕斯誇萊、埃萊奧諾拉、卡羅琳娜、彼得羅和可愛的路易絲。他們和酒店裡的其他人都像皇室成員一樣對待我們。羅馬沒有其他地址，我已經等不及下次訪問了。一百顆星給我的家外之家，fino alla prossima volta！

Though we returned from Italy several weeks ago, not one day has gone by that I have not longed for the St. Regis Rome. They treated us like absolute royalty in honor of a very special occasion. The Imperial Room was stunning — a dream, really! The service was impeccable. So many surprise gifts: bouquets of flowers, bottles of Prosecco, balloons, scrumptious cakes and handwritten notes! We were absolutely wowed and I would not have changed a thing. Breakfast and dinner at Lumen were outstanding. Gorgeous setting, delicious food, attentive service. Do not miss the breakfast buffet! The St. Regis staff is extraordinary and kind, each and every one. We were so grateful to Mario (Concierge) for resolving an issue with our Vatican tour before we even arrived. It was enormously helpful. We appreciated the use of the courtesy car on two occasions, as well as the butler service for our morning coffee. I’ll never forget our stay. A Note to the GM: Bravo! You have achieved perfection. We were so touched by your kind congratulatory note, as well as the beautiful souvenir gift. I carried that big box onto the airplane as my carry-on item! Thank you, thank you, thank you!

Beautiful stay in a fantastic hotel. We were very welcomed by all staff and found the property very clean and well appointed. Reading through other reviews that were less than accurate, we, too, are titanium members of Marriott and were shocked as what we believe are empty complaints. We watched some guests treating the staff rudely, not the other way around. Hotel rooms were very spacious, toiletries were plentiful, and staff beyond helpful. We did not use the services of the concierge as we had booked private services, so we are not able to offer an opinion. The one comment I made to my husband after our checkout was how welcomed the staff made me feel. The breakfast buffet was plentiful and delicious and also had a great array of gluten-free items. Easy walking to most areas once you know the layout of the eternal city. We can not wait to go back!

不要指望紐約或華盛頓的瑞吉酒店體驗。雖然酒店很漂亮而且設備齊全，但服務卻嚴重缺乏。如果沒有我們特別要求，家事服務很少會出現。既是為了整理我們的房間，也是為了開夜床。有一次，我們晚上 10 點左右出去吃晚餐、喝完酒後，他們出現了，並叫醒了我們，因為我們已經上床睡覺了。此外，當我們試圖打電話請求客房服務時，我們被無限期地擱置了——我給禮賓部、前台和管家服務分機打電話，但在擱置後的五分鐘內都沒有得到答复。但當我下樓到大廳時，前台已經沒有人排隊了。管家服務是該品牌的標誌，但從未向我們提及，與紐約和華盛頓的程序非常不同。此外，當我們向飯店工作人員提出這些問題時，我們從未收到過道歉，他們通常只會主動提出提供客房服務，即使我們在漫長的一天回來後必須離開房間。結帳時，前台人員說這是因為他們的入住率非常高，儘管她說這不是最大容量，而且我們從來沒有感到擁擠。總的來說，工作人員不是特別熱情或有禮貌，我們都覺得他們對我們很短。此外，房間有一些嚴重的磨損，枕頭和沙發上有血跡。我的家人一直很喜歡瑞吉品牌，但似乎聲譽不應該歸咎於國際分支機構，至少不應該在羅馬。對於您在羅馬瑞吉酒店支付的溢價來說，它肯定不值得這個價格。如果您正在羅馬尋找瑞吉酒店等級的服務，我會去其他地方尋找。