Taking into consideration that it's a relatively new hotel and still experiencing teething problems, it still has a way to go to have a higher rating from us. The main disappointment for the entire 7 days was that we had to send our food back due to it being lukewarm, and more regularly cold. In spite of a special note referencing our room number expressing our food to be delivered hot, never a day went by without one meal going back. There was also a shortage of local fruit. The Caribbean flavours were also missing for food and music/cultural entertainment. However the staff were very friendly and accommodating but limited in resourcefulness when confronted with issues, for example there was a shortage of beach/pool towels. The hotel General Manager, Edmund, made an effort to personally know each guest and sought feedback if there were any issues. He was particularly helpful in providing assistance that was not listed as standard, but due to him building a relationship with us during our stay, went beyond expectations. A special mention is also needed for 2 lovely bar tenders, Desma and Kenisha, who surprised us with such a variety of cocktails never before tasted.
翻譯