費爾勞恩帕拉默斯凱悅嘉軒飯店

I wasn't told that the pool was closed when I booked the hotel. I brought two 8 year old and a 1 year old that were all excited to go swimming as that's why I picked this hotel that had the pool. They would no reimburse us. I called trips.com and atleast got a 60$ refund which I believe wasn't enough due to the fact that I choose this particular hotel because it showed they had a pool and that's one of the main reasons we wanted to come. The kids were extremely upset because they didn't get to swim. Also the bathroom was covered with tiny black spiders. The kids were afraid so I had cleaned it up before telling the front desk. The workers were great but unhappy with the bathroom and the fact that there was no pool.

Las instalaciones un poco antigua pero estuvo bien, el desayuno super básico. Nada espectacular. Un poco alejado de centro y del aeropuerto (30 min).

Our room is in the 4th floor, but all the kitchen smells will come to the room with the ventilation system. It’s is really a bad issue because any respiratory disease will be transmitted freely in this hotel. The quilts are extremely uncomfortable.