機場舒適飯店(Comfort Inn Airport Roanoke)

The price for the motel is good but they required a high deposit because I lived closed by.

The first room i was put in 417 had a loud malfunctioning outlet that the ac/heating unit was supposed to be plugged into. It was emitting a loud scary electric buzz at random intervals which i was able to hear from the doorway and have audio recorded on my phone. I was moved form 417 to 411 without any hassle after reporting the issue but i still found the electrical issue concerning. In room 417 I went to take a bath and there was dirty backwash from the drain. The breakfast was better than expected. Only food complaint is the coffee taste to the maple syrup

This is clearly a competently managed, clean and comfortable property for guests such as business travelers. The few staff with whom I directly interacted were courteous and helpful. However, I downgraded my rating because I was misinformed when I contacted the hotel a week ago and checked on the availability of shuttle service from ROA after 1100 PM. I was assured that while their service shut down at 1100, I could still call the front desk and get someone/something out to pick me up. The clerk at that time assured me she would put a note to this effect into her computer with my reservation. My flight landed at 1140 PM. But when I duly called the hotel I was informed that they had no shuttle and I would have to use an Uber. If I had known that in advance that would have been ok, but I was worn out from a long day of travel and a holiday with family that was more fraught than I had expected - and I don't like surprises at the best of times, not to mention being misinformed. When I arrived at the hotel I had to work hard to be civil, but the clerk on duty understood and offered to lower the room rate to compensate for the cost of the Uber. I accepted that offer. But there was no way I could be compensated for the aggravation and standing out in the cold at the age of 78. What I found most upsetting is that this was all so unnecessary if I were informed that I would need an Uber in the first place.

Not a great experience. Pros: good price, only $25 pet fee per stay Cons: unpleasant musty smell. Tiny uncomfortable pillows. Dirty room. The room keys repeatedly stopped working so we had to go down to the front desk to get them re-programmed. On one occasion there was no one at the desk during the middle of the day so we stood there waiting for 10+ minutes unable to get back into our room. Then when the lady finally showed up she didn't even verify any of our personal info; she just asked for our room number and re-programmed the key. Which means that ANYONE could just go up to the desk and get a key to anyone's room. That's incredibly unsafe. Also, the elevator hasn't been inspected in 2 years which is against Virginia code. Would not stay here again

Enjoyed my stayed here. Easy check-in, friendly/knowledgable staff, and lobby attractive. Room spacious, clean, newer decor. Bed large, comfortable with new bedding. Room temperature easy-to-use with no noise.

The Quality Inn could be way better , the elevator was out of order, the hall carpet is pretty old and worn. The little coffee maker in the room was missing parts. And the guest dryer was broken also. So the stay was ok. With a few repairs and a little attention to detail it would rate really high with me. The staff was really nice and helpful.

I did not like that molding in bathroom was not properly put in with sections falling off. I, also, did appreciate the staff only partially providing service when cleaning/freshing up room.

Quick overnight with my family of 5, we had a suite with a separate living area it was good space and accommodated all of us comfortably.

The staff at the Comfort Inn Airport at Roanoke went out of their way to make my family and me feel welcomed. We meet here every year to watch the Final Four basketball tournament and we are always greeted warmly, and this year they went above and beyond to accommodate our room request for a special health need even though they were booked.