帕克豪斯套房飯店

DON’T EVEN THINK ABOUT COMING TO THIS AWFUL HOTEL even if it’s the last place on earth. I have never been disrespected, ignored in any business establishment like this so called hotel suits. Read what happened and judge for your self. My reservation was confirmed by this hotel on Monday31 of January for three nights starting on Wednesday 2nd of February. I had no contact from the hotel representative and to make sure everything is alright, I tried calling. Unfortunately, the hotel number was disconnected. I thought that since my family are in their way from out of Riyadh I should go there and make sure and that’s where the show began. I arrived at 2 PM. At the front desk, a man eating a sandwich and yelling screaming at one of the workers was setting. I approached him and ask about my reservation. He confirmed and said it will be ready around 4 pm. I told him that it is stated that check in is at 3 pm. He said it depends. I sat in the lobby waiting. Then I heard the worker saying that two rooms are ready. Meanwhile, the man on the front desk was talking to a family saying that all booking are cancelled and the property has been closed due to maintenance. I quickly went to the guy and ask him about the situation. He said yes all bookings are cancelled. I tried to explain to him that you told me to wait and I heard the worker saying two rooms are ready. He said we closed the hotel. I instructed him to connect me with manager. He said I’m the manager and the owner and with a smile he said “surprised you right”. More that three families were in the lobby at that time. All came to see if this guy is serious. He told everyone that he’s the owner of the place and he cancelled all the bookings with a careless smile on his face. Now, I have been to more than 4 continents, visited numerous countries, and stayed in hundreds of hotels, motels, and homes, I have never ever in my life had seen a poorly managed property. I felt like the owner and the manager is intentionally belittling and controlling his clients because they paid have nowhere else to go. Among the people waiting was an old sick woman came from Qassim and was pleading to get a room that she paid for and the guy refused and said we closed the hotel for maintenance. Why I was informed to wait and then 15 minutes before check in I’m told that the hotel is on maintenance? How is the hotel on maintenance and I see family entering their rooms? What about the worker who said two rooms are now ready? Finally, why the careless attitude and unapologetic behaviour towards people coming to this place? My: stay away from this place even if it’s the last place on earth.

Amr at the checkin desk was very welcoming and organised. All the staff were helpful and cheerful. I would highly recommend this hotel. The rooms were clean and spacious and modern and the location was good.