利雅得希爾頓逸林飯店 - 阿爾穆商務門(DoubleTree by Hilton Riyadh - Al Muroj Business Gate)

I upgrade my stay to 2 nights that would prove to you how much I enjoyed my stay 🖤 thank you DoubleTree hilton I'll be back soon

Great place to stay

Overall its good

Thanks for everything in the hotel

Hotel facilities are nice and clean. Food is superb. My low rating has to do with customer service. My trip was scheduled 28 Feb to 6 March 2024. On the evening of 4 March, I informed the front desk that I would be checking out on the 5th at 0130 vice the 6th. My business was finished. At 0130 on the 5th, I checked out and took an Uber to the airport for my flight to Doha. I bought all was good. The e-receipt showed that I was charged for the night of the 5th despite clearly informing the hotel of my early departure. I have Uber, airline, and food receipts indicating my departure at 0130 on the 5th. I called the hotel and asked that they refund my card for the night I didn’t stay (5 March) and I was told it is policy to charge guests for the entire stay as originally scheduled. Strange, never heard that before and this differs from their advertised check out policy. So I called Hilton and asked for their help. In the end, Hilton customer service stated that the hotel refuses to refund me for the night I didn’t stay because I didn't checkout on the 5th as I did. They stated I checked out on the 6th. Further, the Hilton customer service person stated that the hotel believes I am lying by stating I left on the 5th. Insane experience. I spend around 120-150 nights a year in hotels. Never ever will I stay here again. I caution you the same. So disappointed but to be assumed a liar when I have receipts to prove otherwise is just nuts. Why not review the hotel cameras……..Despicable customer service