河瀑布鄉村飯店(Country Inn River Falls)

When we first arrived we found the room was clean and the staff friendly. All the staff was friendly and seemed willing to help, just not sure they knew how to resolve problems. Our room was never cleaned while we were there. The staff's response was "well maybe if you just get with one of the cleaning ladies and remind them to clean your room." Also, the breakfast hours were communicated upon check-in and posted as 6:00 to 10:00. However, they weren't open until 6:45 on at least one day while we were there. Overall, a disappointing experience.

The receptionist was outstanding. Our room was clean, but not great. There was a hockey team there, it was noisy in the main lobby area, pool, and dining area

The architecture, the cleanliness, the price, the people at check in, and all the amenities.

The check in experience was the end of the positive part of this hotel experience. The pool was a bit grubby & dated. You could see chemical layer on top of pool and hot tub. Temp was good I requested the 2nd floor, was not granted upon check in told they had a large group request the whole top floor. WTH There were kids running around the hallway & jumping off beds all night. Finally called front desk at 11:45pm, desk attendant said she could do anything about what people do in their own rooms even though quiet hours start at 10pm. Needless to say we did not sleep at all until 1am, just to get up at 6am. Worst Stay Ever

The last few times I have stayed at my local country inn and Suites, somehow I always end up in the same room. From the first time to the last time I have seen a huge difference. The air unit was upgraded, more user and eco friendly and hotel staff always have great service. I would however like to see the jetted tubs upgraded in the future some time because it’s definitely the highlight of my stay!

Check in a disaster. Finally staff called offsite manager and fixed problems. Very slow tub drain. Standing in couple inches of water at end of shower. Shower head awful. Heating unit noise when it turned on, woke up every time. Breakfast selection ok. Quiet.

Bed was very uncomfortable. Bathroom linens thin and fraying. I was near an exit and was startled awake at 4am to the sound of luggage rolling very loudly in the hallway. Not sure how it got a rating of 4.8

When I travel it is often with my young daughter which requires a lot of luggage/stuff to entertain her Pros: I needed to stay in River Falls and this location was convenient I liked that there was a pool and hot tub Quiet on Friday night Room was spacious Always like a refrigerator and table when we stay, glad these were available Staff were pleasant Cons: Lack of elevator!! I cant express this annoyance enough for having to make three trips up and down steps with some heavy stuff at checkin and checkout. I had a suitcase that was filled with stuff, a swim bag and a "car"/toy bag filled with activities Beds were not very comfortable, some pillows were lumpy Friday night had a strong smell of skunky **** which I assume was coming from outside (hard for hotels to control this but unpleasant) Saturday night had a wedding party staying there, they got back around midnight and were literally howling in the hallways. I was awake for maybe 30 or so minutes before that started to quiet down, luckily my daughter did not wake up Shower curtain had what looked like moldy spots on the inside Lack of a water dispenser/water fill-up area. There was a vending machine to buy water but no pitcher of water in the lobby or dining area

Nice place! Stayed for 1 night for a birthday. Shower drained slow was all.