恆河天堂-河畔飯店

Worst experience. The existing 5 star ratings are all fake. This is not at all as per pictures shown. The staff is very non cooperative. We got rooms by 5 pm instead of 12 noon check in time that too without water and towels. Towels and bed sheets are torn and smelly. The Ganga facing so called room hardly give you any view. It was a torture staying at this place.

Pathetic is the only word. Staff is completely uncivilized. They are hell bent on giving excuses instead of providing services. Even a water bottle would not reach before 45 minutes. Phone at rooms won't work. Mobile calls they won't pick. Staff at restaurant is doing "ehsaan on you". They don't provide bill at checkout saying it will be sent later but they won't send unless you make dozen calls. Seemingly, They try to evade taxes by not providing bills. Also, the staff there puts your arrival and departure time wrongly , perhaps, giving the staff extra time to sell off those rooms for few hours to earn extra. They will promise there is parking available but once come back with your vehicle you will be made to park on road. False commitments, uncouth behaviour, poor service, and total cunningness.

The only plus point of this hotel is that it is close to Triveni Ghat. The basic expected demand from a hotel is its Food and Stay arrangement. In both, this hotel has failed measurably. Actually the issue with the Staff and their non-professionalism approach. Same staff was at cash counter, in room service, in restaurant, at gate for chaat selling. Who is doing what not clear. Room rates are high but not clean. Food is very simple but costly, I stayed for a day on 18th May, came from Delhi, but even after having sanitized the room, Cockroaches and cockroaches. Hotel authorities, please improve these basic facilities.