希爾頓逸林飯店-夏洛特鎮

Shower knob was broken so it took us about 20 minutes to get hot water to work. The bathroom light cover was broken and clearly should be replaced. The sink had a loose handle so water dripped all night long which was disturbing. The room itself was very humid so the carpet and bedding felt damp and smelled. There were TONS of spider webs by the hvac unit which showed no cleaning is ever done around it. Housekeeping also never came by the room. For $20 a person I expected a better breakfast option than what we had. Overall experience was subpar.

I love the upgrades. I was here a few years ago and it wasnt like this. Beautiful facility. The receptionist was able to provide me with a king bed. When I booked, therewere no kings available, so it was nice that I was able to get on upon arrival. The staff was very accomdating.

Door keys didn’t work, after two reprograms one worked. TV was intermittent black puts. Cold water facet would not shut off. Maintenance came, you have to turn it on, then turn off. Then turn 3/4 toward you to make it shut off. Too many things were wrong, room old, not maintained.

Under standards for Hilton. The hotel needs major upgrades. The bathroom is dated and the tiles in the shower aren’t clean. The room wasn’t cleaned properly, there was a dried up contact lense on the night stand. The outside furniture is old and some chair are broken.