A wannabe three-star hotel but in fact two-star. The rooms seem new and from the pictures look nice. The truth is that it is poorly equipped and “empty”. The work desk is miniscule. They do not have a luggage support and the front desk does not even know what this is…I had to use the ironing board to keep my carry-on not sitting on the floor. The bathroom did not have towels…I needed to go down to the reception to ask for the towels. Never arrived! After a lot of complaining the next day I got a better equipped room but by then it was to late to change a horrible first impression The room service menu has five items to choose from and takes forever to arrive and once it finally came it was cold and tasteless. Breakfast is only average. The AC is descent…
Wonderful staff who allowed us to have a later check out for our flight. Super comfortable and lovely rooms. Swimming pool was lovely with the hot sun and the showers were amazing. There was a fire alarm in the middle of the night but the staff were really helpful and sorted it quickly and efficiently.
不論是商務還是休閒旅客,美洲格拉納達飯店都能讓您的里約熱內盧之行變得更加美好而難忘。從飯店出發,至CINELANDIA火車站僅有900m遠。附近很多景點,包括Museum of Cordao da Bola Preta、Civil Police Museum of Rio de Janeiro State和Ganjah Coffeeshop都離飯店不遠。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。可以去飯店酒吧,舒適的環境,可供您休憩放鬆。如果您喜歡安靜的用餐,飯店可以提供房間送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Bar Urca(Bar Urca)(巴西菜)、Lapa 40 Graus(Lapa 40 Graus)(其他西餐)和Mitsuba(Mitsuba)(日本料理)期待著您的光顧。房客既能在 室外泳池揮灑汗水,也可以在桑拿浴室放鬆身心。飯店的會議廳和商務中心提供優質服務,是眾多商旅客選擇入住這裡的原因。提供乾洗服務,為您的旅途省心。
匿匿名用戶2024.10.29
Chegamos 15h e o nosso quarto ainda não estava pronto, tivemos que aguardar uns 40 minutos e mesmo assim depois de liberado subimos e as camareiras ainda estavam arrumando, mais espera, fora isso foi uma ótima estadia e um café da manhã maravilhoso.
This hotel is an absolute nighmare. We were given a room upon arrival which had broken A/C. The staff moved us to another room on 12th floor. Room was OK, but… the rooms are absolutely not sound proof. And when I mean absolutely I mean absolutely. You could hear anything from the rooms around. Even the beeping sound of housekeeping maid’s walkie-talkie on the floor below you! The elevator banging sound keeps you awake whole night. When we kindly asked to be moved back to our original room after A/C repair we were told that they would find another room for us later that day. However, for some reason it wasnt possible later. There were stains on the bathroom cieling. The staff is emotionless. Just mechanically doing their job without any emotions. The breakfast was not bad, but lacks a single piece of vegetable. Coffee is horrible. The hotel is rather old and needs some refurbishing done. The housekeeping staff needs to be more considerate towards the guests. Cleaning nearby rooms was just too loud and seeing an angry maid shouting while on the phone with someone doesnt really makes the stay pleasant. We felt like we were staying at some student’s dormitory. The location is great with a direct access to the beach. The rooftop pool was nice as well. However, the rest is just not good. Definitely will never book this hotel again.