Residence Inn St. Louis Galleria

The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy. Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.

Room had a bar of soap that had been used. The night I was there a party went on all night in an upstairs unit. Poorly trained desk staff. A hold for incidentals that is still on my card a week later because my check out wasn’t processed properly. Good location but I won’t be staying here again.

The room was filthy. This is not at all what I have come to expect of Marriott. I was very disappointed and so not be staying there again. The doors were nasty. There was so much filth, beyond dust on the vents, lamp shades. There were bugs. It was gross. I felt like I was staying in a cheap hotel.

Water pressure not very good, also appeared to be short staffed (not unusual) during holiday. Towels and linens were not changed during 4 day stay. Gave it average rating, not great, not terrible.

We expected a room with a separation as shown in the picture. We selected it based on the picture, but it was totally different. It didn’t have pillows and bedsheets for the third party so I went to the lobby to get extras. Other than that, it was a quiet place to stay in.

Upon entering the room there were balled up paper and old water bottles in the windows, under the bed in the second bedroom And there where tons of fake money all over the place which made fun for the kids to find but I was having a fit because only the Lord knows where it had been.

We have checked in on 8/19 and the person at the reception was not at all professional. Later from room request two blankets and in repose that person asked me go at front desk and collect blankets. He was very rude and unprofessional, will never stay again

The place was fine, just older and in need of some update. I woukd have rated higher, but our first night after we had gone to bed, someone opened our door - luckily we had the top latch. Pretty sure it was an employee and it was just a mistake, but they didn't even stop to apologize, so we were left a little shaken and wondering.

Not well lit around buildings and had to park a long distance from my car until they changed my room due to a key card issue. Not a good experience overall.