Told I had a unit with one bed at check in. My booking said quite clearly “King & single”. 3x visits to front desk. Was told it was Trip.com who made the mistake. Was told I would need to pay more for upgrade to King & single.
Showed proof of the booking on iPhone & eventually they offered to change me the next day as they were booked out.
Cleaning: dishes left dirty in sink.
Towels not refreshed.
Dust/dirt around shower area.
Exterior lights out. Light near my unit was out. My unit was tucked away in a back corner & it was dark. Asked for it to be changed for security. Was not done.
The only had 2x coat hangers in the unit. ***?
The TVs in the lounge of both units were very difficult to use. The first may have needed new batteries in the remote. The TVs in the bedrooms are a totally different set up & very easy to use.
Very loud road noise at night. Had to keep toilet door shut to try to minimize sound through that window.
Won’t stay there again.
翻譯