BDL羅斯利大廳飯店

環境、服務和景觀都非常好，非常享受2晚的住宿。我的狗也很高興，每天早上都得到一根免費香腸

We were on an extended trip. Laundry service was listed on the property’s description and ******* but when we asked a staff member about it, we were told it was not offered. Otherwise, a very nice place to stay.

Approaching the Hotel needs more signage but the aura of the hotel approach is very exciting. The entrance is lovely and the ambiance and atmosphere is very smoothing and calming. The staff were excellent and even amended out breakfast arrangement to a small take away continental breakfast as we had a very early start. The Room was decorated nicely with heavy curtains. When I first opened the room door the atmosphere in the room smelt damp. It took ten minutes to figure out that a card has to be put into a holder by the door to get the electric and heating to work in the room. The bathroom in room 18 was out dated, small narrow bath and the shower screen didn't have a plastic sleeve to the bottom so all the water just ran out onto the floor. I had to use a towel to mop the floor dry. This happened even though I had the Screen pulled into the bath. Otherwise the sink and toilet appeared new and of good quality. The bathing toiletries were a good quality and the soap was superb. These negatives’ said, the bed was beautiful, a huge king size, clean and extremely comfortable. Our stay overall, even though very quick, was a good experience and I will stay at the Hotel again. Thank you to the staff, The Receptionist, Chef and Night time Receptionist who were all top class and excellent.

Really not a four star hotel. I can't understand how this hotel has been rated four stars. The rooms are tired and there were clearly maintenance issues that have not been addressed. Our bathroom has rusted fixtures, lights not working, no seal on the shower screen, so the place flooded after a quick shower. The wall outside our room had clearly had issues with damp and had not been repaired. The bed was fine, apart from the worlds smallest pillows (no spares), and the room was clean, but the furniture was tired and damaged in places. The public areas are ok, but the bar is at the back of the property with a beautiful view of the car park. The restaurant seemed to be only used for breakfast and was nice enough but breakfast itself was not good - the contintental buffet was fine, but the quality of the cooked food was poor. Scrambled eggs were awful, haggis and black pudding were both poor quality and the sausages were completely tasteless. And instant coffee, which frankly should be a crime to serve in a restaurant! The staff were all lovely but the place feels like they are doing what they can with limited bidget and no recent investment.