Hi all I came to this hotel because when I arrived here my original hotel was closed, on arrival the welcome was nice and warm the staff were fantastic really and cared for me I felt wanted really, I was supposed to get an upgraded room to a superior room, but in my opinion it wasent, but having said that it was clean and comfortable but with no balcony, I am on the ground floor, not good because I was woken up by the cleaning ladies as there cleaning cupboard was opposite my room you could here them chattering and clunking there equipment about and doors closing around 7,30 am, the breakfast had to be taken in another hotel, but that was ok, and not a problem the beds and pillows are great, I've not used the pool as the weather is no good, the hotel is in the new town very central to everything, but ok I've had problems on this trip but again the staff were brilliant and tried there very best to solve them thanks guys I leave today, after a troubled stay. Thank you to the reception again, Brian from N Wales uk.
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