As a Marriott Bonvoy Member I have stayed at many properites so to say that this one is my favorite is quite the statement. Full kitchen, plush living area, well appointed bathrooms with quality amenities, and good lighting. The only thing I wish it would have had was the ability to stream to the TV (Chromecast) from my phone. Can not wait to return :)
The location of this hotel was great, the rooms were very nice, breakfast was good, but when you have paper thin construction and the room above you starts their kids running, jumping and playing with balls in their room at 5am every morning! The hotel would not move us because they were short staffed on their cleaning people.
I don't know where to even begin. We used to stay here when it was a Towneplace Suites, and it was great. Not anymore! I called in advance (after reserving online) to confirm they still did Park n Fly. The guy on the phone sounded like he just woke up and was only the janitor. No manners, one-word answers, and no information offered. When we checked in, they set us up for parking, but never mentioned any charge (there never used to be). We also asked for a shuttle to SEA at 6:00 the next morning, and he made a note of that. The room was nice enough but not clean. Debris on the floor, something sticky on one of the towels, dried-up food on the glassware. The next morning they had no record of our shuttle request. Fortunately they were able to make a special trip and take us. We were told we would get a copy of our room bill via email, which never came. After requesting one and finally getting it, I saw they charged us $10 for parking. I'm not even going to bother questioning it. We will never return. One last thing. When I gave them negative feedback on their guest survey, the manager emailed me saying she would like to speak to me personally, and asked when would be a good time. I replied with a few options. Never heard back.
Quiet location. Carpet is old. Plenty of parking but still charge $7.00 outdoor lot parking. Only one receptionist, l waited 30 minutes just to check in. Small gym. No swimming pool. Price doesn’t include breakfast.
I checked in and saw 2 things immediately. First, the hotel is offering used flat screen TVs for sale for $70.00. Hmm, who does that... Second, at check in I looked at the carpet behind the check out counter and it was dirty...you could see a path to the back office. But this was the only hotel I could find... Checked in, boarded elevator. Broken display lights in elevator. Dirty floor. Room, so-so. True, it has been updated... but carpet reminded me of the carpet behind the check in desk so I used extra towels on top of the carpet and avoided walking on it. Thin walls. No idea who is giving this place 4 stars in reviews. Couldn't wait to leave in the morning.