橋屋飯店

So, I want to say that this got 2 out of 5 purely because the staff we encountered were polite and helpful. They had not sent us a room code and sorted that out no problem. Check in was easy and quick. I would also say the TV worked absolutely fine. I would also say that there is no lift, but the listing was very clear about this, so we were prepared for it. This place is not wheelchair accessible or disability friendly. But... as others have said, it's pretty grim otherwise. There was a breakfast (paid) but pretty much nowhere to eat it, as they were set up for a wedding so the dining room was out of bounds. I would avoid that. It's all set out at half seven, so it has been there for 2 hours when we came down. Hard avoid. Our curtains were partly hanging off the rail. There was no soap with the sink, but I always travel with it so did not ask for any. The bed was very uncomfortable. The floorboards creaked so loud. There were some guys hanging around who genuinely looked like they might ****** you if you turned your back on them. But the worst thing was this: above the TV, on the wall, were two very distinct, adult handprints (which are clearly visible in my picture, which has no filter applied to it). We can guess how they may have got there, but the fact they were still there when we came to the room is incredible to me. If you're arriving late at night and planning to crash somewhere ahead of an early morning flight, then the price might make it worth it (it was half the price of every other hotel). But I would not stay here with kids or for longer than one night unless I had absolutely no choice

I've stayed in this hotel quite a few times over the past year and although I'm the first to admit that it needs quite a bit of TLC, it also has a few good points; The positives: 1) spacious rooms (the double rooms, that is) 2) it's conveniently located right off the M25, 3) there's plenty of free parking 4) it's only one mile from Reigate station and Holmesdale where there a number of takeaways and an excellent Chinese restaurant, the Five Spice, 5) It suits my budget. 6) The staff on the front desk are helpful (within limits) and some are even attractive. This hotel used to have a dinner option but there weren't enough takers for it. They have recently introduced a Breakfast option. I haven't tried it as I usually just get up and go on my way. The negatives: 1) The entire place is in need of refurbishment 2) on my last visit I had a mattress that was past due for replacing. (I emailed the hotel about this and they said they were looking into it. Hopefully something will happen. 3) some of the clientele are not exactly top-notch. On my recent visit there was a guy polishing off 4-5 cans of Fosters while sitting outside. 4) Note that the single rooms are fairly small and with thin walls on some of them.

I've stayed in this hotel quite a few times over the past year and although I'm the first to admit that it needs quite a bit of TLC, it also has a few good points; The positives: 1) it's conveniently located right off the M25, 2) there's plenty of free parking 3) it's only one mile from Reigate station and Holmesdale where there a number of takeaways and a Coop supermarket; 4) It suits my budget. So far I've been able to put up with the shortcomings. However this time it's one of the hottest days of the year and they assigned me to one of the hottest parts of the hotel with no fan or A/C. I asked them at the front desk for a fan or to assign me to another room, but I got the usual 'all rooms are full 'bla bla bla' that I've heard several times before. Presently I've propped the door open with a chair to try to get a bit of cross draft. Not exactly something you want to be doing in a hotel. I would have given a better score, but this takes the cake