The male receptionist works well. Quick check in. Security is friendly and good. The female receptionist is very bad. I checked in with the group. Asked for late check out at 12.30, that was ok, and the group had arranged a schedule to check out at 12.30 Arriving at 11.40 the group was telephoned and told they had to check out at 12.00. Finally the group checked out before 12 o'clock which resulted in a chaotic schedule. Then the female receptionist charged Rp. 15,000 for mineral water drunk in the room, which caused the group to protest to me because they were charged to pay for mineral water. I also asked the receptionist about this, and the receptionist argued that the mineral water that was billed was large mineral water, EVEN THOUGH THERE WAS NOT EVEN BIG MINERAL WATER IN THE ROOM.
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