洛杉磯雷東多比奇海灘Homewood Suites by Hilton(Homewood Suites by Hilton Los Angeles Redondo Beach)

Our stay there was a total disaster from the first night until the end., starting from having no water, a filthy room, a refrigerator that made a constant knocking sound, room never cleaned, no clean towels until the last day, fire alarm going off at 4:30 am which was a false alarm and the manager never returned my calls. I will never stay at this property again.

當我們入住酒店時，沒有無線網絡，所以我們不得不等待有人打開我們的房間門，這種情況持續了兩天，然後床上的床單很髒，我們不得不要求乾淨的床單並自己更換。早上 0600 點，保全試圖進入我們的房間，與其他客人一起登記入住。前台的一位女士對我們有關進入房間的擔憂的反應非常漫不經心。雅各在晚上總是非常樂於助人。其他人都走來走去，好像他們不想在那裡一樣。從我們的窗戶看到的景色是一條高速公路，無家可歸的人住在後面的帳篷裡。而且海灘一點也不近，實際上開車需要 20 分鐘。

Enjoyed our stay! Breakfast is great

Convenient and easy to access everywhere Just take Uber

Everything is good

We booked this property last minute on NYE after the original reservation we had booked months ago did not work out due to a last-minute maintenance issue. Upon arrival, we were told that they had no rooms despite us having an active reservation. Initially, they were very accommodating and trying to figure out how they could accommodate us in a room. They were apologetic and told us that they would compensate the parking and give us an extra room discount due to not having what we booked. We were late for our dinner reservation so they stored our luggage while we went to our reservation. Upon returning, they let us know that they found us a room and everything seemed fine. The rooms are a bit dated but overall clean. There is no scheduled housekeeping, so we had to call for clean towels a few times. Upon check out, our receipt indicated the full price as well as parking. I politely notified the front desk that we were supposed to have complementary parking due to the issue on arrival, and she reported that it was noted by the manager in our account that she was not to give us comped parking so apparently he just said that on check-in but had no intention of following through. It was $60 for 3 nights so not a huge cost; however, dishonesty is a huge turn off. I absolutely would not book this hotel again.

Familienhotel ohne grösseren Luxus, aber mit geräumigen Zimmern, praktischer und ordentlicher Einrichtung, dabei mit sehr guten Betten und Kissen und einer guten Dusche. Das Personal ist sehr freundlich und hilfreich. Gute Ausgangslage.