The staff were so welcoming when we checked. Everyone was very welcoming and they would try to help you with any questions you had. Lobby area was nice with many lounge areas where you can sit and relax. There was an indoor playground for kids. Hotel was situated on a hill and u could walk down to the port area in about 10-15 mins. Dinner was a show! Very well appointed and great tasting food. Very nicely plated and we were so stuffed! We were so happy that we were staying for 2 nights. Breakfast was also amazing. Onsen was very good as well. Had a nice outdoor area with views of the forest. A good base to explore Shiretoko. Highly recommended!