鉑爾曼馬瑞安島度假村的評論

住宿方回覆: Dear ChenYanYanYanThank you for your valuable time and constructive feedback. Our proximity to the new development and construction on the island can mean extra activity, as much as we try to contain it. Please accept our sincerest apologies for the shortfalls you experienced. Rather than offer any excuses we’d rather focus on having you back and showing you the improvements we will be making as we will undergo renovation during summer 2025. Nonetheless, we still hope you have some positive memories left, and we hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes,Manas LalDirector of Operations

住宿方回覆: Dear wooapple Thank you for sharing your feedback following your recent stay with us.The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced.Blue bracelet is offered to guests based on meal plan booked i.e. All Inclusive package. Towel card states that fees of AED 50 will be charged in case towel is not returned and use of towel at pool and beach is complimentary for all guests. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back and turn your impression around.Sincerely Manas LalDirector of Operations

住宿方回覆: Dear Michael4737,Thank you for sharing your feedback on Trip.com! We’re thrilled to hear that we provided you a relaxing getaway. We look forward to welcoming you back soon!Sincerely, Manas LalDirector of Operations

住宿方回覆: Dear Songer, Thank you for taking the time to share your feedback about your stay. We sincerely apologize for the shortcomings you experienced.We understand that your experience did not meet your expectations. We regret any inconvenience caused by the check-in process, unprepared room, and lack of amenities. We're committed to providing a superior experience for all our guests and have taken immediate steps to address your concerns. We will review our procedures to ensure that such issues do not recur.We value your feedback and hope you'll give us another opportunity to provide you with a memorable stay in the future.Sincerely, Manas LalDirector of Operations

住宿方回覆: Dear Valued Guest Thank you for sharing your experience from your recent stay with us at Pullman Resort Al Marjan Island. We completely understand development and construction on the island may have an impact on your stay. Our proximity to the new construction can mean extra activity, as much as we try to contain it.We truly hope that you will allow us another chance to welcome you back to Pullman Resort Al Marjan Island and have the opportunity to be at your service. Sincerely Manas LalDirector of Operations

住宿方回覆: Dear valued guest,Thank you for taking the time to tell us about your experience at Pullman Resort Al Marjan Island. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you for your patronage. We look forward to your future visit with us.Sincerely,Laurent NouryGeneral Manager

住宿方回覆: Dear Valued GuestThank you for sharing your experience from your recent stay with us. Your mention of superlative service from our colleagues and is very encouraging and brings us immense joy.We will all look forward on your return to Pullman Resort Al Marjan Island. With all our very best wishes,Manas LalDirector of Operations

住宿方回覆: 親愛的老山小雄： 謝謝你的五顆星。這些星星讓我們的一天更加明亮，我們總是很高興為像您這樣快樂的客人提供服務。 我們非常高興能為您在鉑爾曼艾爾馬里安島度假村帶來美好的體驗。 帶著我們最良好的祝愿， 洛朗·努里 總經理

住宿方回覆: Dear valued guest,Thank you for taking the time to tell us about your experience at Pullman Resort Al Marjan Island. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Laurent NouryGeneral Manager

住宿方回覆: Dear XuxinchengThank you for your valuable feedback. The entire island is under massive transformation and our close proximity to construction area can mean extra activity. We will also be undergoing renovation during summer months this year to upgrade our product and facilities. We sincerely hope we will have the opportunity to welcome you back soon. Sincerely Manas LalDirector of Operations

住宿方回覆: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Manas LalDirector of Operations

住宿方回覆: Dear valued guest, Thank you for your kind words about our service and breakfast. We’re happy to hear you enjoyed your stay. We understand that the room could use some updates and we'll take your comments into consideration for future improvements. We are committed to providing our guests with the best possible accommodations. We look forward to welcoming you again soon!Sincerely, Manas LalDirector of Operations

住宿方回覆: Dear zhangyu110Thank you for sharing your experience from your recent stay with us at Pullman Resort Al Marjan Island. Our constant effort at Pullman Resort Al Marjan Island is to create a relaxing environment and offer efficient, warm, friendly and unobtrusive service to all our guests therefore we are delighted to hear that you were very happy with the services provided at the resort during your stay.We look forward to welcoming you back on your return to Pullman Resort Al Marjan Island. With all our very best wishes,Manas LalDirector of Operations

住宿方回覆: Dear Valuable Guest Thank you for your valuable time and positive feedback. We are delighted to learn that you had a good time and enjoyed your stay. We look forward to welcome you back soon. Best wishesManas LalDirector of Operations