Verified traveler
2022 年 1 月 13 日
Great place to stay within walking distance to the beach and places to eat. BUT, if common courtesy and decent customer service is important to you...I do not recommend and will not stay here again due to my experience starting right at check-in.
1. We have been travelling hours to get here so I jumped out to get checked in, only to be greeted with "Where is your mask? We are not getting COVID-19 here." Fair enough, I forgot to put my mask on when I jumped out of the car to get checked-in after hours of driving. However, where is the professionalism and decency of saying maybe "sorry, I am unable to serve you unless you have a mask on. Can you please do this to proceed?"
2. We were then directed to park where she goes, "Who is this?" I was confused and said "umm my family." She then says "the person in the back seat, you only booked for 2 people." I said "oh! It is normally just two of us but his son is here with us today. If that is extra, we can go ahead and fix this." She then goes further to say, "did you forget you had him? I found this to be so rude! She escorts us to our place after and doesn't tell us she left the key on the table for us.
3. My stepson and I went back on our way to the front office to ask for the WIFI password but saw she was busy with our neighbouring occupant. When she was free, we asked for the WIFI password and she answered while walking away. Our friendly neighbouring occupant ends up doing her job and repeats the PW to us.
Not returning. :(
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