I had a confirmed booking, but arrived to find to be told by the woman in reception that she had "sold" all of the rooms that day. The woman could not have cared less and kept telling me she had no room to give me as she had sold them all. I emphasised that I had a confirmed booking, but again she said she had sold all of the rooms. I showed the confirmation, but again, no interest. There was no offer of assistance whatsoever to find another room elsewhere. My business will never book this venue again.
翻譯