I stayed five nights at the Holiday Inn Queretaro-Centro Historico and had a mixed experience with my stay. I booked a suite and learned at check-in that I’d been downgraded to a deluxe room because of some wedding parties that booked suites. I’m not sure how my Diamond Elite guarantee was met in this instance. The hotel manager worked hard to address it and we found common ground in that I moved into a suite on the third day. I do appreciate her making the effort. The breakfast is good—a mix of Mexican and American fare—and the staff is quite efficient with seating and serving. I ate at the restaurant on multiple occasions and the food is good. The property has a lovely style to it—a mix of Spanish colonial and modern—with a quiet outdoor pool, a colossal common area, and a second building with conference centre and accommodations. I wish the suite were in the separate building as it is very quiet and peaceful there. Parking is free and in a covered garage on site. Múy bien! It’s a bit generous to claim “Centro Historico,” as the famous UNESCO World Heritage Site city center and square is 30 minutes walking. That’s about 2.8 km/2 mi.
Chose this because of Hilton. The location is good, close to alot of the major industrial parks in the south central part of the city. There is a grocery store, pharmacy, bank and cafe close which make it nice. The rooms are the not so good part about the property; outdated, old and somewhat broken. Obviously I'm comparing to the other Hilton properties I've stayed at. I will say, the breakfast is pretty damn good, the staff is caring and their service is shines.
Glad to have chosen this impressive four-stars hotel during my two days visit in Querétaro. The service staff in the dinning room, Hugo, Sergio, Carlos, were so professional and willing to serve and help all the time. I warm recommend this place
El hotel Four Points cuenta con servicios y comodidades que garantizan una estancia agradable y relajante. Las habitaciones del hotel son espaciosas y están equipadas con aire acondicionado, televisión por cable y acceso a internet de alta velocidad. Además, las habitaciones cuentan con una decoración moderna. El hotel cuenta también con una amplia variedad de instalaciones y servicios, como un gimnasio, una alberca. También dispone del restaurante Constelación que ofrece una amplia variedad de platos locales e internacionales, así como un bar.
訪訪客Traveling again. Usually when I travel, I typically stick to US-based chains due to points, status and reputation. This business trip I decided to try Domun based on the TripAdvisor reviews and the location. The check in was quick, the front desk staff was OK. Parking is spacious. The restaurant and it's staff is amazing; very attentive and willing to make sure you are comfortable. Food quality and options are better than any US-based chains I've had in QRO. The rooms are clean, modern and spacious. I will stay here again.
訪訪客Fuimos a pedir información de manera personal y directamente al hotel con bastante tiempo de anticipación, ya que tendríamos mi boda, hicimos reservaciones para dos habitaciones y más miembros de mi familia harían reservaciones después, otros miembros de mi familia fueron hacer directamente la reservación y los trataron súper déspotas y con cero ganas de atenderlos, después cuando nos llegó la confirmación de la reservación, misma que tardaron en enviar, ponen que están prohibidas las fotos!! Cuando en mi primera visita le comenté a la persona de recepción que planeaba tomarme las fotografías ahí en el hotel, sino tienen ganas de atender a las personas no trabajen en un hotel!
訪訪客Una buena opción para viajes de placer o negocios, en lo personal este viaje fue por motivo de celebrar mi cumpleaños y el personal del hotel me dejo una sorpresa muy personalizada y agradable en mi habitación, las instalaciones en todo momento son muy limpias, servicio al cliente excelente, desayuno tipo buffet variado y en un rango de horario accesible, horarios de check in y check out muy cómodos y accesibles.
I recently stayed at the Crowne Plaza Hotel on a long business trip that was broken up into a 6-day stay, then back home for four days, then returning for 12 days. The hotel is a nice property with a great view overlooking the city of Querétaro. Built on a hillside, almost all the rooms have a great view. The room itself is spacious and well furnish. Bed (king sized) was very comfortable. The décor is a more modern flair with deep red walls and art deco lamps. For myself I prefer a more practical and useful décor, the art deco lamps although very cool liking didn’t offer the lighting I would prefer. The bathroom was spacious with a separate large walk in shower with wonderful tile features and glass doors. The sink and vanity arrangement was clean and modern with a granite counter top and raised sink basin. For me, the lighting was terrible and the mirror a bit too far away for shaving. I can’t imagine how it would be for a woman to apply makeup and do her hair. The bathroom did have a swivel makeup mirror, but again the lighting just seemed a bit dim and inadequate. The amenities are adequate; the gym is small, but guests can use either the Holiday Inn or Crowne Plaza gyms (the hotels are attached to each other). The pool at the Holiday is by far nicer and larger than the strangely triangular shaped pool at the Crowne Plaza. Breakfast at the hotel restaurant was good, not great, but good. I had to eat breakfast the first thing in the morning (6:00 am), and the restaurant was just opening up so understandably the pace seemed a bit unorganized. The signage wasn’t always in place at the food station to let you know what it was. I have traveled all over the world, and I do have to say this was one the strangest selection of food for a breakfast buffet. I have spent almost two years in Central America (El Salvador), and you always have your staple foods. It seems to be hit and miss here. Service was good, but everyday I asked if they had tomato juice only to get a blank stare. My Spanish is not perfect, but tomato in English isn’t that much different the in Spanish. Plus the restaurant had a bar as well, come on I know you have tomato juice at the bar please make an effort to get it. I did use the laundry service as well, and they did a great job. Sometimes you didn’t get all your things back, or you got someone else things but they were quick to straighten things out. Housekeeping always did a great job. They accommodated my special request to have extra coffee packs. Thank you very mush to the housekeeping staff in for room 1212!!! All in all, I would have to say that if the hotel made some minor improvements in the customer service arena it would be a four or five-star review. Little things like getting change at the front desk; we as Americans want to give your staff tips, but you MUST have change available to the guest. It was nearly IMPOSSIBLE to get change at the hotel. Post cards…please have stamps available so your guests can mail